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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371423
Report Date: 09/26/2025
Date Signed: 09/26/2025 11:44:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250804104613
FACILITY NAME:KIDDIE ACADEMY OF YORBA LINDAFACILITY NUMBER:
304371423
ADMINISTRATOR:CORTEZ, GLORIETTEFACILITY TYPE:
850
ADDRESS:18633 YORBA LINDA BLVD.TELEPHONE:
(714) 660-6111
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:120CENSUS: 33DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Director Gloriette CortezTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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 Staff is taking unauthorized photos of daycare children without proper consent.
INVESTIGATION FINDINGS:
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On 9/26/2025, at 8:40AM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This to deliver the finding of the investigation initiated on 8/5/2025. Upon arrival, the LPA met Licensee Vandna Desai. LPA informed the licensee of the purpose of the visit. Census was taken. LPA observed 33 preschool children and 7 staff. Director Gloriete Cortez arrived to conitue with the visit.

The Department received a complaint on 8/4/2025 alleging Staff is taking unauthorized photos of daycare children without proper consent.

The Reporting Party (RP) stated A staff member at this facility has been taking and sending photos of enrolled children to unauthorized individuals without parental consent.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250804104613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF YORBA LINDA
FACILITY NUMBER: 304371423
VISIT DATE: 09/26/2025
NARRATIVE
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During the investigation, LPA interviewed 6 staff members, 2 parents, and reviewed facility records. No children interview conducted due to the relevance of the complaint.

During the staff interviews, 6 out of 6 staff stated they upload photos through their app called Tadpoles and only sends photos on each child’s profile. 6 out of 6 staff stated they do not use their personal phones during operating hours. Staff #2 (S2) stated about 9-10 months ago when S2 was first learning to use the Tadpodes app to send photos to the parent, S2 might mistakenly send photos to the child’s unauthorized representative but S2 recalled it and advised admin about it. Staff 6 (S6) stated it is possible that S6 had mistakenly sent wrong photos, especially taken group photos and sending them to the family.

Based on records reviewed, there is no policy in using Tadpoles app. Director stated it is the child representative’s option to download and subscribe to the app and receive updates. The facility only has Publicity Release Agreement for use in social media which the director stated they do not use often.

LPA interviewed 2 parents and none of the parents interviewed disclosed any information that could support the allegation.

Based on the interviews conducted and record reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of staff is taking unauthorized photos of daycare children without proper consent did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and report was reviewed and discussed with Director, Gloriette Cortez. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal rights provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2