304371424-12-2-2025-06-CC-THOO-DP8QQ8-20251210112156

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371424
Report Date: 12/02/2025
Date Signed: 12/02/2025 03:16:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Anna Francesca Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250923115323

FACILITY NAME:	KIDDIE ACADEMY OF YORBA LINDA		FACILITY NUMBER:	304371424
ADMINISTRATOR:	CORTEZ, GLORIETTE		FACILITY TYPE:	830
ADDRESS:	18633 YORBA LINDA BLVD.		TELEPHONE:	(714) 660-6111
CITY:	YORBA LINDA	STATE: CA	ZIP CODE:	92886
CAPACITY:	42	CENSUS: 15	DATE:	12/02/2025
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Director Gloriette Cortez		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff are not meeting infants emotional needs while in care

INVESTIGATION FINDINGS:

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On 12/2/2025, at 1:40pm Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 9/26/2025. Upon arrival, the LPA met with Director Gloriette Cortez and informed them of the purpose of visit . Census was taken. LPA observed 15 infant children and 4 staff. Infants were napping when LPA arrived.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 09/23/25 Staff are not meeting infants emotional needs while in care

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250923115323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF YORBA LINDA	FACILITY NUMBER: 304371424
	VISIT DATE: 12/02/2025

NARRATIVE

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Reporting Party (RP) stated staff ignored a baby crying.

During the investigation, LPA interviewed 6 staff members, 2 parents, and reviewed facility records. No children interview conducted due to children being non-verbal.

During the staff interview, 5 out of 6 staff stated they have not witnessed other staff not meeting infants emotional needs. Staff 1 (S1) stated they attend to the children by comforting them and holding them or distract the children with toys. S1 stated they have not witnessed a staff ignoring a crying baby. Staff 2 (S2) stated depending on the situation, they attend to the children right away. S2 stated, if a child is giving a tantrum, they give that child a minute of space before consoling them. S2 stated if a child is difficult to console, they call the office for help. S2 stated they have not witnessed a staff ignoring crying children. Staff 3 (S3) stated they wait a minute and let a child cry, then they assess the child, talk to them, walk with them or console them. S3 stated they have not witnessed staff ignoring crying children. Staff #4 (S4) stated when children are crying, they comfort the children by sitting next to them and hugging them or rubbing their backs. Staff # 5 (S5) stated they have not witnessed staff ignoring a crying baby, S5 also stated they comfort the children by picking them up when they are crying, or rocking them around or feeding them when they are hungry. Staff #6 (S6) stated they assist in the classroom when children are having a rough day, and have not witnessed staff ignoring children crying.

LPA interviewed 2 parents and none of the parents interviewed disclosed any information that could support the allegation

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged staff are not meeting infants emotional needs while in care did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director Gloriette Cortez. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

LIC9099 (FAS) - (06/04)

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