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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371428
Report Date: 10/17/2024
Date Signed: 10/17/2024 09:59:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240924112802
FACILITY NAME:MILESTONES ACADEMY CHILDCARE CENTER, INC.FACILITY NUMBER:
304371428
ADMINISTRATOR:GHARAVI, SAEIDEHFACILITY TYPE:
830
ADDRESS:23184 B EL TORO FRONTAGE ROADTELEPHONE:
(949) 588-7000
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:20CENSUS: 6DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Saeideh GharaviTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Facility staff left children unattended
Facility staff did not meet children's diapering needs
INVESTIGATION FINDINGS:
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On 10/17/2024, Licensing Program Analyst (LPA), Christine Jung, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Saeideh Gharavi, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of six (6) infants and three (3) staff.

On 9/24/2024, the Orange County Regional Child Care Licensing Office received a complaint with two allegations listed above: Reporting Party (RP) alleged that (1) Facility staff left children unattended and (2) Facility staff did not meet children's diapering needs.

Due to no contact information provided, the reporting party (RP) could not be interviewed for additional information.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240924112802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MILESTONES ACADEMY CHILDCARE CENTER, INC.
FACILITY NUMBER: 304371428
VISIT DATE: 10/17/2024
NARRATIVE
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(Page 2)
On 9/27/2024, LPA made an unannounced visit to the facility and interviewed five (5) staff. Staff stated that the infant room ratio is always 1:4, and when infants are engaged in outdoor play, there are always two (2) staff present. In case help is needed, staff stated that they can knock on the preschool door which is adjacent to the infant play yard, to ask for additional help if needed. All staff stated that daily reports are sent home at each pick up with feeding and diaper changing times, and diapers are checked regularly every one (1) or two (2) hours, as needed.

LPA reviewed the daily reports being completed by staff for infants’ feeding and diaper changes. Director provided LPA with copies of Infant Needs and Services, Individual Sleeping Plans, and Children’s Roster for investigative review.

LPA could not interview children due to the children being in an infant program and not being verbal.
On 10/4/24, LPA interviewed four (4) parents. All parents interviewed stated they were happy with the program and did not have any negative feedback.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) Facility staff left children unattended and (2) Facility staff did not meet children's diapering needs: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Saeideh Gharavi.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2