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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371436
Report Date: 05/22/2024
Date Signed: 05/22/2024 01:08:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2024 and conducted by Evaluator Anna Francesca Chan
COMPLAINT CONTROL NUMBER: 06-CC-20240424152626
FACILITY NAME:PEACOCKS EARLY LEARNING CENTREFACILITY NUMBER:
304371436
ADMINISTRATOR:KHANNIA OKFACILITY TYPE:
850
ADDRESS:19901 YORBA LINDA BLVD.TELEPHONE:
(714) 970-2311
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:120CENSUS: 52DATE:
05/22/2024
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Director Khannia OkTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility does not provide a safe environment for the day care children.
INVESTIGATION FINDINGS:
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On 5/22/2024, at 8:55am Licensing Program Analyst (LPA), Anna Chan conducted an unannounced complaint investigation inspection. The purpose of the investigation is to deliver findings from a complaint initiated on 4/29/2024. Upon arrival, LPA met with Director Khannia Ok. LPA explained the reason for today's visit upon arrival. Census was taken in individual classrooms. LPA observed 52 preschool children and 6 staff.
A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

The Department received a complaint on 04/24/24 alleging facility does not provide a safe environment for the day care children.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240424152626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PEACOCKS EARLY LEARNING CENTRE
FACILITY NUMBER: 304371436
VISIT DATE: 05/22/2024
NARRATIVE
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RP stated concerns about safety of the children on the property across the parking lot. RP stated there are piles of pallets and metals sticking out in the outdoor area across the parking, no restrooms, no play equipment, and no shade.

Based on LPA observations and inspection on 4/29/24, there were wooden pallets piled in the orchard on the grassy area. LPA observed nails were sticking out of the pallets. Upon the entrance of the orchard, there is a paved area and LPA observed metals attached to the walls and screws were sticking out of the metals. LPA observed the wired fence having open wires hanging from the wooden frame or base fence.

Based on staff interview, “orchard” is what they call the gated grassy area across the parking lot of the facility. Nine (9) Staff stated they take their class to the orchard for about 15 minutes depending on the activity. All Staff stated when they have class activities about nature, they would walk by the wall with 1 staff in front of the line and 1 staff at the back of the line. At the orchard, children would pick flowers, fruits and leaves and will take to their classrooms for discussion. Staff 3 (S3) and Staff 7 (S7) stated they were concerned about the wired fence being a hazard to children and having wires hanging out from the wood frame. Staff #4 (S4), Staff 5 (S5) and S3 stated they have seen nails sticking out of the wooden pallets and stated they were concerned about the metals sticking out of the wall. Staff 2 (S2) stated the metals are from the old, shaded structure that was taken down. S2 stated children go to the restroom before walking to the orchard.

On 5/22/24 LPA observed no pallets in orchard anymore.

On 5/20/2024, LPA called seven (7) parents. LPA reached three (3) parents. None of the parents interviewed disclosed information that could support the allegations.

Based on observation, inspection, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. See LIC9099D for a Type B citation.

Exit interview was conducted with Director Khannia Ok. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal rights and deficiency discussed. The Director was provided with a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240424152626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PEACOCKS EARLY LEARNING CENTRE
FACILITY NUMBER: 304371436
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/24/2024
Section Cited
CCR
101238.2(d)(1)
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Outdoor Activity Space
(d) The surface of the outdoor activity space shall be maintained: (1) In a safe condition for the activities planned.
This requirement is not met as evidenced by:

Based on LPA observations, inspection
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Director stated the facility has stopped utilizing the orchard area. Director stated she will provide a document stating the facility will not or is not using the orchard until it is safe for children in care by due date of 6/24/24 LPA observed the pallets are not present at the orchard anymore.
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 and interviews, there were wooden pallet in the orchard with nails sticking out of the pallet, and metal screws sticking out from metals attached to the wall. Wires were hanging from the wooden fence.
This poses as a potential risk to health and safety of children in care.
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Director stated the facility plans to put a shade at the orchard. The facility will let the department know when they will start utilizing the orchard.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
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