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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371436
Report Date: 05/22/2024
Date Signed: 05/22/2024 01:15:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Anna Francesca Chan
COMPLAINT CONTROL NUMBER: 06-CC-20240507104443
FACILITY NAME:PEACOCKS EARLY LEARNING CENTREFACILITY NUMBER:
304371436
ADMINISTRATOR:KHANNIA OKFACILITY TYPE:
850
ADDRESS:19901 YORBA LINDA BLVD.TELEPHONE:
(714) 970-2311
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:120CENSUS: 52DATE:
05/22/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Director Khannia OkTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Unsafe environment
Not enough mats for napping children
INVESTIGATION FINDINGS:
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On 5/22/2024, at 10:10am Licensing Program Analyst (LPA), Anna Chan conducted an unannounced Complaint investigation inspection. The purpose of the investigation is to deliver findings from a complaint initiated on 5/9/2024. Upon arrival, LPA met with Director Khannia Ok. LPA explained the reason for today's visit upon arrival. Census was taken in individual classrooms. LPA observed 52 preschool children and 6 staff.

A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

The Department received a complaint on 05/07/24 alleging (1) Unsafe environment and (2) Not enough mats for napping children.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20240507104443
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PEACOCKS EARLY LEARNING CENTRE
FACILITY NUMBER: 304371436
VISIT DATE: 05/22/2024
NARRATIVE
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RP stated the shelves were not bolted and tables have cracks, and room has molds.

Based on staff interviews on 05/09/24, three (3) staff stated if the classroom has more children than the number of sleeping mats, the staff will borrow additional sleeping mats from the other classroom.

Based on LPA observation and inspection on 05/09/24 and 05/22/24, the higher shelves were bolted on the walls in each classroom. LPA counted there were 85 sleeping mats total in all 5 classrooms (Room #1 = 16 mats, Room #2 = 22 mats, Room #3 = 20 mats, Room #4 = 12 mats and Room #5 = 15 mats)

On 05/22/24, LPA obtained and reviewed the facility roster which includes daily children's schedule. There is an average of 75 nappers per day.

On 5/20/2024, LPA called parents seven (7) parents, LPA reached three (3) parents. None of the parents interviewed disclosed information that could support the allegations.

Based on the interviews conducted, observation and records reviewed, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director Khannia Ok. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

The Director was provided with a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
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