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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371441
Report Date: 04/19/2024
Date Signed: 04/19/2024 01:56:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240215121856
FACILITY NAME:ACACIA MONTESSORI SCHOOLFACILITY NUMBER:
304371441
ADMINISTRATOR:CHUNG, SUNFACILITY TYPE:
850
ADDRESS:1701 EAST CHAPMAN AVENUETELEPHONE:
(714) 526-7855
CITY:FULLERTONSTATE: CAZIP CODE:
92831
CAPACITY:54CENSUS: 24DATE:
04/19/2024
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Sun Stella Chung, Licensee TIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility staff handled child in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 2/16/24. LPA met with Director, Sun Stella Chung and informed the director of the purpose of the visit. The director guided LPA on a tour of the facility and a census was taken. The overall census observed was 4 staff and 24 preschool children.

A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 2/15/24 a complaint was filed with the Licensing office alleging Facility staff handled child in a rough manner. Reporting Party (RP) stated observed Child #1 (C1) crying loudly in a chair with Staff #1 (S1) near C1. RP stated S1 aggressively pushed C1 down on the chair.
Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240215121856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ACACIA MONTESSORI SCHOOL
FACILITY NUMBER: 304371441
VISIT DATE: 04/19/2024
NARRATIVE
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During the course of investigation, LPA interviewed 8 staff members, 4 children and 4 parents, and reviewed records.

Regarding allegations Staff handled child in a rough manner.

LPA interviewed 8 staff members, 8 out of 8 staff stated they have not witnessed a facility staff handle a child in a rough manner. S3 stated, every child is different, We give re-direction. We guide them to sit by saying "time to sit down or find a chair". They become teacher’s helper and we talk about rules too. S6 stated, staff talk to the children and let them know that hurts their friends. We find out what's wrong. Staff usually will give them something to play with or use. S8 stated, staff re-direct children when a child doesn’t want to be with circle time or wants to use a toy. The Montessori way is that the children bring a mat, and work on there; staff observe the child and work with them. We re-direct them, and keep them engaged in their work. Montessori has independence work, and more choices. Each child has their own space.



LPA Duron interviewed 4 children. All 4 interviewed children did not disclose any staff violating their rights.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegation: Facility staff handled child in a rough manner. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegation is UNSUBSTANTIATED.
An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 2 of 2. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024
LIC9099 (FAS) - (06/04)
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