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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371441
Report Date: 07/31/2024
Date Signed: 08/01/2024 11:05:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Cynthia Sun
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240610153630
FACILITY NAME:ACACIA MONTESSORI SCHOOLFACILITY NUMBER:
304371441
ADMINISTRATOR:CHUNG, SUNFACILITY TYPE:
850
ADDRESS:1701 EAST CHAPMAN AVENUETELEPHONE:
(714) 526-7855
CITY:FULLERTONSTATE: CAZIP CODE:
92831
CAPACITY:54CENSUS: 26DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Director, Sun ChungTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff Left daycare child crying for an extended period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Sun conducted an onsite investigation for the purpose of following up the complaint report which started on 6/10/24 regarding the above allegations. LPA met with Director, Sun Chung. There was a total of 26 preschool children and 4 staff present at the facility. Staff records on this date 7/30/24 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 6/10/2024, Orange County Regional Office received a complaint alleging staff left childcare child crying for an extended period of time. The Reporting Party (RP) stated the anonymous child was crying for attention for more than 20 minutes. RP stated that the anonymous child wanted Staff #2 (S2). It was also reported that the facility is aware of the crying child and staff has worked together to help child become comfortable and acclimated to school.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240610153630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ACACIA MONTESSORI SCHOOL
FACILITY NUMBER: 304371441
VISIT DATE: 07/31/2024
NARRATIVE
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During the investigation, LPA interviewed 4 staff members, 3 parents, and reviewed records which include Child Care Roster.

During the staff interviews, 4 out of 4 staff interviewed stated they have not witnessed anyone ignoring a child(ren) when they don’t stop crying. Staff #2 (S2) stated, “Our classroom is next to the kitchen and when the door opens Child #1 (C1) will cry”. 4 out of 4 staff members stated they were aware C1 was new to the facility and needed help getting used to program. S2 stated “C1 cries to communicate. C1 wants one on one, and child will cry for me to be only with C1. C1 likes one on one focus. C1 is starting to go for longer periods of time without crying. C1 likes books, does not interact with other children. C1 cries when the classroom door opens, it’s a trigger for C1 to ask for mom.” Director stated “For teachers, don’t ignore crying. When parents drop off, the child miss’s mom, help child learn to enjoy school, for better adjustment for the teacher to sit with child. If the child cries for more than 2 minutes, it’s too long, then we try to figure out, why child is crying; any change in home. Parents don’t take child when crying.”

On 6/17/2024, LPA observed C1 in classroom and confirmed C1 cried when the parents opened the classroom doors to walk in to pick up their children and when C1 was not held on staff lap. When C1 cried, S3 check in on child, hug child, verbalize mama is coming soon and re-direct child to activity or toys in classroom.

Child Care Roster documentation states C1 started attending facility on 5/29/24, seven days prior to complaint being filed with the Regional Office.

LPA was not able to interview children in classroom due to children are non-verbal.

LPA contacted 6 parents and LPA was only able to interview 3 parents. 3 parents stated overall they are satisfied with the care and supervision provided for your child at the Preschool/Center/Facility.

Based on LPA’s observation, interviews, and record review, it was determined there was insufficient evidence that Staff left daycare child crying for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240610153630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ACACIA MONTESSORI SCHOOL
FACILITY NUMBER: 304371441
VISIT DATE: 07/31/2024
NARRATIVE
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Exit interview conducted and report was reviewed with Director. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3