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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371494
Report Date: 06/07/2024
Date Signed: 06/07/2024 03:18:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240416155813
FACILITY NAME:BOYS AND GIRLS CLUBS-CLINTON CORNERFACILITY NUMBER:
304371494
ADMINISTRATOR:SHANICE WHITEFACILITY TYPE:
830
ADDRESS:13581 CLINTON STREETTELEPHONE:
(714) 719-6190
CITY:GARDEN GROVESTATE: CAZIP CODE:
92843
CAPACITY:24CENSUS: 0DATE:
06/07/2024
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Shanice White (Director)TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
Staff withheld day care children's food.
Staff inappropriately disciplines day care children.
Staff speak to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint inspection for the purpose of delivering findings for a complaint investigation that was conducted April 23, 2024. Upon arrival LPA met with Director, Shanice White who guided LPA on a tour of the facility. Census was taken in individual classrooms. The overall census observed was 8 Toddler staff and Zero Toddler children.
A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On April 16, 2024, a complaint was filed with the Licensing Office alleging staff withheld food from daycare children, staff spoke to daycare children in an inappropriate manner, staff handled daycare children roughly, and staff inappropriately disciplined daycare children. Reporting Party (RP) stated a teacher forced a child to wear a bib during lunch time. When child began to cry and pull the bib off, the teacher took away food and said the child cannot eat unless the bib was on. The teacher also threw one child breakfast away who was crying. A teacher’s wording to a child is very rude.
Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240416155813
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BOYS AND GIRLS CLUBS-CLINTON CORNER
FACILITY NUMBER: 304371494
VISIT DATE: 06/07/2024
NARRATIVE
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During the investigation, LPA conducted a physical plant inspection, interviewed 9 staff members, 4 parents, and obtained the facility children’s roster. Children were not interviewed due to being non-verbal.
During the staff interview, Staff stated that the facility is always within compliance of children's rights, and that all staff are aware of children’s personal rights regulations. All Staff in the facility stated children don’t have to wear bibs if they do not want to wear them during snacks or lunchtime. All staff denied taking the food away from the children or witnessing any staff taking food away from children if the children refused to wear bibs. All staff stated children have the right to take time to eat their food during mealtime. All staff members denied speaking inappropriately to children or witnessing any staff member speaking inappropriately to children. All staff members stated they redirect the children to other activities when they discipline the children. All staff members stated that they speak to the children in a soft voice and appropriately.

All four interviewed parents did not express any concerns with the care given to the children, or any issue with any staff. Parents stated they are happy with the facility and would recommend the facility to others.
Based on LPA’s observations, documents reviewed, and interviews that were conducted. There is insufficient evidence to corroborate the allegations of Staff handled day care child in a rough manner, Staff withheld day care children's food, Staff inappropriately disciplines day care children, Staff speak to day care children in an inappropriate manner. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director, Shanice White . Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

End of the Report.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
LIC9099 (FAS) - (06/04)
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