304371499-12-21-2021-06-CC-JHAN-C9WVWW-20211221154835

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 12/21/2021
Date Signed: 12/21/2021 10:53:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2021 and conducted by Evaluator Dean Valencia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20211026113733

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	DEMPSEY, KAYLA		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 18	DATE:	12/21/2021
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Kayla Dempsey, director		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff handles day care children in a rough manner.
Staff discriminated against parent.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 12/21/2021, to deliver findings of a complaint investigation. This is a continuation of an investigation initiated on 11/3/2021. LPA met with director Kayla Dempsey. At approximately 10am the director guided LPA on a tour of the facility and census of children was taken. At the time of the census LPA observed 18 preschool children and 4 staff. On 10/26/2021 a complaint was filed with the Department alleging staff handles day care child in a rough manner and is discriminating against a parent. It was alleged by the reporting party that a child #1 (see Confidential Names List LIC811) was being handled roughly by a staff #2, and that the reporting party was generally being discriminated against but did not clarify how upon initial report. During the course of the investigation, LPA interviewed director, 3 other staff, several parents, 4 children and conducted 2 separate physical plant inspections on different dates, and reviewed documentation related to the allegation. During LPA's observations of children in the classrooms, LPA was able to observe that staff exhibited appropriate and compliant supervision and interactions with the the children, and treated all children with respect and dignity. (continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20211026113733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 12/21/2021

NARRATIVE

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(page 2)
Staff were interviewed by LPA on 11/3/21, and during the interviews staff exhibited knowledge of personal rights regulations and stated they are always within compliance of the personal rights regulations and treat all children and parents equally and with respect and dignity. Parents were interviewed on 11/3/2021, and had generally positive feedback regarding the facility. Children were interviewed during the inspection on 11/3/21, and had no information leading to a preponderance of evidence to support the allegations. LPA made attempts to contact reporting party and interview the reporting party and conduct an interview with child #1, but did not get a response. From these interviews with staff, children, parents, observations of the classrooms, and review of facility documentation there was insufficient information to create a preponderance of evidence to support these allegations.

Based on all this information the preponderance of evidence standard for these two allegations was not met, therefore the above allegations are found to be unsubstantiated. From all of the available information obtained by LPA during the course of the investigation, that there is insufficient evidence indicating that staff handled a child in a rough manner or are discriminating against a parent. Based on all of the information LPA was able to obtain, LPA was not able to determine that these allegations were false or untrue. LPA was unable to make the determination that these allegations are unfounded or untrue; and that at all times all children are always handled with care and all parents are treated with respect and dignity and not discriminated, at all times. Therefore the most accurate finding for these two allegations must remain at unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated. Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

LIC9099 (FAS) - (06/04)

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