304371499-3-5-2025-06-CC-NKTN-DFHM8S-20250407092334

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 03/05/2025
Date Signed: 03/05/2025 04:19:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250205094209

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CHRISTINA NAFFZIGER		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 79	DATE:	03/05/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are operating over ratio
Staff are left to supervise children without the required ECE units
Child was injured due to lack of supervision by staff
Staff do not keep the childcare clean and sanitary
Staff do not keep the children's water bottles clean and sanitary
Facility is in disrepair (drinking fountain)

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 2/10/2025. Upon arrival LPA met with Director Delmy Cuevas, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 72 preschool age children with seven staff and seven toddlers with two toddler staff. During the visit, all children were napping.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection and on 2/10/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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The Orange County Childcare Office received a complaint on 2/5/2025, with six allegations (1) Staff are operating over ratio, (2) Staff are left to supervise children without the required ECE units, (3) Child was injured due to lack of supervision by staff, (4) Staff do not keep the childcare clean and sanitary, (5) Staff do not keep the children's water bottles clean and sanitary, and (6) Facility is in disrepair (drinking fountain).

During the investigation LPA interviewed five staff, reviewed staff, and children files, interviewed five parents, took pictures while touring inside/outside the facility, and conducted surveillance on 3/5/2025.

Reporting Party (RP) alleges staff are operating over ratio. On 2/10/2025, LPA interviewed five staff that work inside the preschool and toddler option program. All staff interviewed knew the staff to child ratio for the preschool and toddler option program. All staff interviewed stated they have not been out of ratio and have not witnessed other staff being out of ratio. During today’s inspection and on 3/5/2025 and on 2/10/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios. On 3/5/2025, LPA conducted surveillance in the morning from 7:00 AM to 8:20 AM, and didn't witness staff being out of ratio. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are operating over ratio.

RP alleges staff are left to supervise children without the required ECE units. On 2/10/2025 and on 3/XX/2025, LPA reviewed files for staff caring for children inside the preschool and toddler option program. Staff caring for children alone all had the required ECE units to supervise children alone. During staff interviews on 2/10/2025, staff stated they haven’t witnessed unqualified staff caring for children alone. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff are left to supervise children without the required ECE units.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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RP alleges child was injured due to lack of supervision by staff. The RP states that due to a lack of supervision, child #1 (C1) fell off the play structure requiring stitches. On 2/10/2025, LPA reviewed C1 file. On the Accident/ Injury Report form there was an incident regarding C1 falling on the steps of the play structure. During staff interviews it was determined there were two toddler option staff on the playground with 10 toddlers. Based on staff interviews, the facility was operating within its licensed capacity and within compliance of staffing ratios. Toddler ratio is one teacher to six toddlers. LPA observed the outdoor play structure to be in good repair and free of sharp edges. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation child was injured due to lack of supervision by staff.

RP alleges staff do not keep the childcare clean and sanitary. RP states “shelves and toys are not being disinfected or clean.” On 2/10/2025, LPA interviewed five staff that work inside the preschool and toddler option program. All staff mentioned they clean throughout the day and there is also a third-party cleaning company that arrives after school hours to do additional cleaning. Staff interviewed all stated the facility is clean at the start of their shift. During the inspection of the indoor activity space on today’s date and on 2/10/2025, LPA did not observe any items which could pose a danger to children. Cribs for infants were in good condition, floors appeared to be clean, and all storage containers for solid waste, including moveable bins, have tight fitting covers that are kept on and are in good repair. Changing station observed to be clean and sanitary. The outdoor activity space was inspected for compliance. The playground was enclosed by a fence at least four feet in height. The surface of the outdoor activity space was well maintained and free of hazards. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff do not keep the childcare clean and sanitary.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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RP alleges staff do not keep the children's water bottles clean and sanitary. RP mentioned "some parents leave water bottles daily at school" that are not washed. On 2/10/2025, LPA interviewed five staff that work inside the preschool and toddler option program. All staff stated parents take the children’s water bottles home daily and if parents forget, staff will wash and rinse them at the beginning of their shift or place them inside the cubbies. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff do not keep the children's water bottles clean and sanitary.

RP alleges facility is in disrepair (drinking fountain). Per the RP, the drinking fountain on the playground is clogged and children keep playing and drinking with the water sitting on it. On 2/10/2025 and on 3/3/2025, LPA toured the outside play area and observed one drinking fountain. LPA observed the drinking fountain to be in working condition. LPA let the drinking fountain run for approximately 30 seconds and did not observe any clogging. On 2/10/2025, LPA interviewed five staff that work inside the preschool and toddler option program. All staff stated the drinking fountain is in working condition. Staff interviewed also stated children water bottles or cups are fill with filtered watered from the Brita water pitchers. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging facility is in disrepair (drinking fountain).

Children were not interviewed due to age and being non-verbal.

Based on LPA observation, file reviews, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 4 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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The Orange County Child Care Office has investigated the complaint alleging (1) Staff are operating over ratio, (2) Staff are left to supervise children without the required ECE units, (3) Child was injured due to lack of supervision by staff, (4) Staff do not keep the childcare clean and sanitary, (5) Staff do not keep the children's water bottles clean and sanitary, and (6) Facility is in disrepair (drinking fountain): although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Delmy Cuevas.

Notice of Site Visit was provided to the Director. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 5 of 9

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250205094209

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CHRISTINA NAFFZIGER		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 79	DATE:	03/05/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are not following reporting requirements

INVESTIGATION FINDINGS:

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 6 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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During the investigation LPA interviewed five staff, reviewed staff, and children files, interviewed five parents, and took pictures while touring inside and outside the facility.

RP alleges staff are not following reporting requirements. On 2/10/2025, LPA reviewed the file belonging to child #1 (C1). Inside C1 file, LPA reviewed the Accident/ Injury Report form regarding C1 falling on the steps of the play structure resulting in an injury on 1/15/2025. In the case of less serious injuries including, but not limited to, minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record and notify the child's authorized representative of the nature of the injury when the child is picked up from the center which the facility did. An addition, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information shall be submitted to the Department within seven days following the occurrence of such event which the facility failed to do so and couldn’t provide evidence showing the incident was reported. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are not following reporting requirements.

Children were not interviewed due to age and being non-verbal.

Based on the facility not reporting the incident regarding C1 injury, the preponderance of evidence standard has been met; therefore, the above allegation alleging (1) Staff are not following reporting requirement is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency section 101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.

Continue to Page 3.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 7 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 03/05/2025

NARRATIVE

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In the areas that were evaluated, one Type B deficiency was observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit. See LIC 809D page for deficiency.

Exit interview conducted and report was reviewed with Director Delmy Cuevas.

Notice of Site Visit was provided to Director Delmy Cuevas and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

Page: 8 of 9

Control Number 06-CC-20250205094209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/05/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/05/2025 Section Cited CCR 101212(d)	1 2 3 4 5 6 7	101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. This requirement was net met by:	1 2 3 4 5 6 7	Director stated going forward she will make sure to report incident within 24 hours and submit a written UIR within seven days to CCLD.
	8 9 10 11 12 13 14	Based on the facility not reporting the incident regarding C1 injury and being unable to provide documentation showing the incident was reported to CCLD, this poses a potential safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

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