304371500-3-5-2025-06-CC-NKTN-DFEUNY-20250404154440

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371500
Report Date: 03/05/2025
Date Signed: 03/05/2025 04:12:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250205112810

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371500
ADMINISTRATOR:	CHRISTINA NAFFZIGER		FACILITY TYPE:	830
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	20	CENSUS: 4	DATE:	03/05/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are operating over ratio
Staff are left to supervise children without the required ECE units
Staff do not keep the childcare clean and sanitary
Staff do not keep the children's water bottles clean and sanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 2/10/2025. Upon arrival LPA met with Director Delmy Cuevas, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of four infant children with one staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection and on 2/10/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios.

The Orange County Childcare Office received a complaint on 2/5/2025, with four allegations (1) Staff are operating over ratio, (2) Staff are left to supervise children without the required ECE units, (3) Staff do not keep the childcare clean and sanitary, (4) Staff do not keep the children's water bottles clean and sanitary.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250205112810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371500
	VISIT DATE: 03/05/2025

NARRATIVE

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During the investigation LPA interviewed five staff, reviewed staff, and children files, interviewed five parents, and took pictures while touring inside and outside the facility.

Reporting Party (RP) alleges staff are operating over ratio. On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff interviewed knew the staff to child ratio for the infant program. All staff interviewed stated they have not been out of ratio and have not witnessed other staff being out of ratio. During today’s inspection and on 2/10/2025, the facility was operating within its licensed capacity and within compliance of staffing ratios. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are operating over ratio.

RP alleges staff are left to supervise children without the required ECE units. On 2/10/2025 and on 3/3/2025, LPA reviewed files for staff caring for children inside the infant program. Staff caring for children alone all had the required ECE units to supervise children. During staff interviews on 2/10/2025, staff stated they haven’t witnessed unqualified staff caring for children alone. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff are left to supervise children without the required ECE units.

RP alleges staff do not keep the childcare clean and sanitary. RP states “shelves and toys are not being disinfected or clean.” On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff mentioned they clean throughout the day and there is also a third-party cleaning company that arrives after school hours to do additional cleaning. Staff interviewed all stated the facility is clean at the start of their shift. During the inspection of the indoor activity space on today’s date and on 2/10/2025, LPA did not observe any items which could pose a danger to children. Cribs for infants were in good condition, floors appeared to be clean, and all storage containers for solid waste, including moveable bins, have tight fitting covers that are kept on and are in good repair.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250205112810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371500
	VISIT DATE: 03/05/2025

NARRATIVE

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The outdoor activity space was inspected for compliance. The playground was enclosed by a fence at least four feet in height. The surface of the outdoor activity space was well maintained and free of hazards. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation staff do not keep the childcare clean and sanitary.

RP alleges staff do not keep the children's water bottles clean and sanitary. RP mentioned "some parents leave water bottles daily at school" that are not washed. On 2/10/2025, LPA interviewed five staff that work inside the infant program. All staff stated parents take the children’s water bottles home daily and if parents forget, staff will wash and rinse them at the beginning of their shift or place them inside the cubbies. On 3/3/2025, LPA contacted 13 parents via telephone call. Out of 13 parents, six parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff do not keep the children's water bottles clean and sanitary.

Children were not interviewed due to age and being non-verbal.

Based on LPA observation, file reviews, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Staff are operating over ratio, (2) Staff are left to supervise children without the required ECE units, (3) Staff do not keep the childcare clean and sanitary, (4) Staff do not keep the children's water bottles clean and sanitary: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250205112810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371500
	VISIT DATE: 03/05/2025

NARRATIVE

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In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Delmy Cuevas.

Notice of Site Visit was provided to the Director. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

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