304371500-9-2-2025-06-CC-NKTN-DLFREM-20250912125743

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371500
Report Date: 09/02/2025
Date Signed: 09/02/2025 11:02:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250808165548

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371500
ADMINISTRATOR:	CUEVAS, DELMY		FACILITY TYPE:	830
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	20	CENSUS: 15	DATE:	09/02/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Delmy Cuevas		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff are commingling infants with preschoolers.
Staff are not providing infants with adequate meal service.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/13/2025. Upon arrival LPA met with Director Delmy Cuevas, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 15 infant children with four staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection, the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250808165548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371500
	VISIT DATE: 09/02/2025

NARRATIVE

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The Orange County Childcare Office received a complaint on 8/12/2025, with two allegations (1) Staff are commingling infants with preschoolers and (2) Staff are not providing infants with adequate meal service.

During the investigation, LPA interviewed four staff, reviewed staff files, reviewed children files, reviewed infant/toddler meal plans, interviewed five parents, and took pictures while touring inside and outside the facility.

RP alleges staff are commingling infants with preschoolers. RP mentioned they have witnessed toddler teachers bringing toddler children to the preschool classrooms while pushing toddlers in the buggy ride to watch shows that the school has been providing, which are part of the summer program. On 8/13/2025 and on 9/2/2025, LPA reviewed child files for children present and didn’t observe any infants commingling with preschool age children. On 8/13/2025, LPA interviewed four staff from the infant program. Staff interviewed all stated they do not commingle children. Staff stated infant children are pushed in buggies from the classroom through the hallway then outside to the play yard.

On 8/26/2025, LPA contacted 14 parents via telephone call. Out of 14 parents called, five parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are commingling infants with preschoolers

RP alleges staff are not providing infants with adequate meal service. RP mentioned, there are also issues with the kitchen; nothing is properly labeled, dated, etc. On 8/13/2025, while touring the infant classroom, LPA observed a separate bin for each infant child present inside the refrigerator. Bottles, dishes and containers of food brought by the infant's authorized representative observed to be labeled with the infant's name and the current date. LPA also observed infant/toddler meal plans. While touring the kitchen, LPA observed food containers to be properly labeled and dated. During staff interviews on 8/13/2025, staff stated anything that needs to be refrigerated is refrigerated. If we move food from its original container, they place the food in a plastic container and write the expiration date on it.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250808165548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371500
	VISIT DATE: 09/02/2025

NARRATIVE

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On 8/26/2025, LPA contacted 14 parents via telephone call. Out of 14 parents called, five parents were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegation alleging staff are not providing infants with adequate meal service.

Children were not interviewed due to age and being non-verbal.

Based on LPA observation, file reviews, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Staff are commingling infants with preschoolers and (2) Staff are not providing infants with adequate meal service: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Delmy Cuevas.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025

LIC9099 (FAS) - (06/04)

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