304371509-3-3-2026-06-CC-NKTN-DS4VXU-20260312165004

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371509
Report Date: 03/03/2026
Date Signed: 03/03/2026 10:07:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260217095617

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	304371509
ADMINISTRATOR:	NEITZKE, ASHLEY		FACILITY TYPE:	850
ADDRESS:	27732 VISTA DEL LAGO		TELEPHONE:	(949) 297-8988
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92692
CAPACITY:	132	CENSUS: 68	DATE:	03/03/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Ashley Neitzke		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff are wearing the same gloves for multiple diaper changes

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Thompson and Long conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 02/19/2026. Upon arrival, LPA met with Director Ashley Neitzke, to deliver complaint findings. Director guided LPA on a tour of the facility. There were 60 preschool children with seven staff and eight toddlers with two toddler staff present during the visit.

A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
The Orange County Childcare Office received a complaint on 02/17/2026, with one allegation (1) Staff are wearing the same gloves for multiple diaper changes.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260217095617

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 304371509
	VISIT DATE: 03/03/2026

NARRATIVE

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During the investigation LPA toured the facility, interviewed six staff, reviewed video recordings, watched live video on 3/3/2026, and obtained the facility roster.

Reporting Party (RP) alleges, Staff are wearing the same gloves for multiple diaper changes. RP mentioned multiple staff are wearing the same pair of gloves during multiple diaper changes. RP mentioned the incident was observed through the facility cameras. On 02/19/2026, LPA interviewed six staff. Five staff stated they haven’t heard or witnessed staff using the same gloves for multiple diaper changes. One out of six staff interviewed mentioned they haven’t observed any staff using the same gloves for multiple diaper changes but have heard from parents, a staff member is using the same gloves for multiple diaper changes. All staff interviewed had knowledge of the diaper changing procedures. While touring the facility, LPA observed diaper changing and toileting procedures posters placed near the diaper changing stations. On 3/3/2026 LPA watched live camera footage in multiple classrooms and didn't observe staff using the same gloves during diaper changing. LPA was also able to review video recordings from February 2026 and LPA didn't observe staff using the same gloves during diaper changing. On 02/27/2026, LPA contacted 11 parents via phone call. Out of 11 parents called, LPA was able to interview four parents. Parents interviewed did not divulge any information pertaining to the allegations.

Children were not interviewed during the investigation due to the nature of the allegation.

Based on LPA observation, interviews with staff and parents, there is not enough evidence to substantiate the allegation.

The Orange County Childcare Office has investigated the complaint alleging (1) Staff are wearing the same gloves for multiple diaper changes: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Ashley Neitzke.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

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