304371512-9-10-2024-06-CC-MMAE-D9ELVA-20240924090513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371512
Report Date: 09/10/2024
Date Signed: 09/10/2024 12:34:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2024 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240731095820

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	304371512
ADMINISTRATOR:	JOHNSON, LAURA G.		FACILITY TYPE:	850
ADDRESS:	21772 LAKE FOREST DRIVE		TELEPHONE:	(949) 859-0805
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	141	CENSUS: 72	DATE:	09/10/2024
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Director, Laura (Gabby) Johnson		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Licensee discourages staff from reporting incidents involving day care children as necessary.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs), Nguyen and Meza conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 08/05/2024. LPAs met with the Director, Laura (Gabby) Johnson and informed the purpose of the investigation inspection. Census was taken as follow: 6 toddlers and 66 preschool age children, with 8 staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 7/31/2024, a complaint was filed with the Department alleging that licensee discourages staff from reporting incidents involving day care children as necessary. During the course of the investigation, LPA Nguyen conducted two (2) physical plant inspections, interviewed complainant, 6 staff members, and 4 parents. Children were not interviewed due to being non-verbal.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240731095820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 304371512
	VISIT DATE: 09/10/2024

NARRATIVE

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Page 9099A C

Complainant alleged that the facility discouraged staff from reporting child abuse to appropriate agencies when a child states they obtained a mark/bruise from a parent and/or caregiver.

During the staff interviews, Staff #1 (S1) and Staff #2 (S2) denied discouraging staff from reporting to the appropriate agencies but rather S2 was ensuring the needs of ratio and safety of the children were being met. Staff #4 (S4) was asked to pause the reporting and continue once the facility had the appropriate staffing to release S4. All other staff interviewed stated they do not feel that the facility would discourage staff from reporting. Staff also stated they are mandated reporters and if needed they would report to the appropriate agencies.

On 8/12/2024, LPA called eight (8) parents requesting an interview. Four (4) parents were reached. The parents interviewed did not express any concerns related to the allegation and did not provide any information that could corroborate the allegation. The additional parents did not respond to the Department’s request for an interview.

Based on LPA’s facility inspections, interviews conducted with complainant, 6 staff members, and 4 parents, the preponderance of evidence was not met, therefore the above allegation of licensee discourages staff from reporting incidents involving day care children as necessary is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director, Laura (Gabby) Johnson. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

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