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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371512
Report Date: 07/10/2025
Date Signed: 07/10/2025 02:13:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250527141512
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
304371512
ADMINISTRATOR:JOHNSON, LAURA G.FACILITY TYPE:
850
ADDRESS:21772 LAKE FOREST DRIVETELEPHONE:
(949) 859-0805
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:134CENSUS: 66DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Director, Laura G. JohnsonTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff did not meet day care child’s toileting needs
Staff leaves children unsupervised in the restroom
Staff operate out of ratio
INVESTIGATION FINDINGS:
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On 7/10/2025, at approximately 12:15PM, Licensing Program Analyst (LPA) Jung arrived at the facility to conduct an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Laura G. Johnson, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 66 children and seven (7) staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250527141512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 304371512
VISIT DATE: 07/10/2025
NARRATIVE
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(Page 2)
On 5/27/2025, the Orange County Regional Child Care Licensing Office received a complaint with three allegations listed above: Reporting Party (RP) alleged that (1) staff did not meet day care child’s toileting needs, (2) staff leaves children unsupervised in the restroom, and (3) staff operate out of ratio.

On 6/2/2025, LPA made an unannounced visit to the facility and interviewed five (5) staff and four (4) children. During interviews, staff and children stated that children are supervised in the restroom by staff. Staff provide supervision by standing by the restroom or sitting at the table near the restroom to provide visual supervision while also supervising other children sitting at the tables. Staff also shared that, if needed, they assist with restroom supervision for their neighboring classes since each restroom is shared by two classrooms.

All staff and children interviewed stated that staff assist children when their clothes become soiled. Staff assist the children by helping them change into fresh clothing, and soiled clothing is sent home in a plastic bag – staff do not wash soiled clothing. Staff added that some parents prefer soiled clothing to be thrown out, instead of being sent home in a plastic bag. When children have restroom incidents, communication is sent via the Sprout About app. Based on LPA’s record review, facility staff are following the “Toilet Learning” procedures as outlined in the facility’s parent handbook which is signed by authorized representatives during enrollment.

During investigation, LPA reviewed a random sample of Face-to-Name sheets which show the number of staff and children present throughout the day. During review, LPA found that the facility was operating within ratio for all the dates and times reviewed.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff did not meet day care child’s toileting needs, (2) staff leaves children unsupervised in the restroom, and (3) staff operate out of ratio: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Laura G Johnson.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2