304371517-7-25-2022-06-CC-THOO-CGVRZE-20220801132749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371517
Report Date: 07/25/2022
Date Signed: 07/25/2022 01:52:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2022 and conducted by Evaluator Tina Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220504142619

FACILITY NAME:	INTERNATIONAL SCHOOL OF ORANGE COUNTY		FACILITY NUMBER:	304371517
ADMINISTRATOR:	CONWAY, COLLEEN		FACILITY TYPE:	850
ADDRESS:	1838 NORTH SHAFFER STREET		TELEPHONE:	(714) 771-4710
CITY:	ORANGE	STATE: CA	ZIP CODE:	92865
CAPACITY:	38	CENSUS: 0	DATE:	07/25/2022
		UNANNOUNCED	TIME BEGAN:	12:01 PM
MET WITH:	Pascal Stricher, Principal Lana Tran, Acting director		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff screams at day care children
Staff are not adequately supervising day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tina Nguyen conducted an unannounced complaint inspection regarding the above allegations. LPA met with principal Pascal Stricher and director Lana Tran, explained the reason for the visit, and toured around the facility. COVID-19 risk assessment questions were asked before entering the home. During the inspection, LPAs observed no children present at the facility due to summer holiday; three staff members are present.

A review of staff records on this date indicates that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 05/04/2022, the Department received a complaint alleging Staff screams at day care children; Staff are not adequately supervising day care children. Complainant stated that staff is also not first aid certified either. Complainant stated that staff is always on phone and isn’t paying attention when children fall, and the staff doesn’t know what to do when they get injured. Complainant also stated that staff #4 (S4) screams at the children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Tina Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 07/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220504142619

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: INTERNATIONAL SCHOOL OF ORANGE COUNTY	FACILITY NUMBER: 304371517
	VISIT DATE: 07/25/2022

NARRATIVE

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On 05/09/2022, during the initial 10 days of inspection, LPA Tina Nguyen observed 7 staff members provided care for 32 preschool children. LPA Nguyen interviewed 7 staff members. All interviewed staff denied of witnessing any staff yelling at the children. Interviewed staff members indicated that they never witness any staff member was on the phone and not pay attention when the child fall. All staff members stated if the children fall, they will check on the child injure area, clean or apply ice-pad if need, complete the ouch report to tell the parents.

During the inspection on 05/09/2022, LPA Nguyen interviewed four children. All interviewed children like their teachers. No children disclosed witnessing any staff talking on the phone in the classroom or outside in the playground. The children also stated if the children fall, the teacher would come them make sure they are ok, tell them to be careful and tell the parents. LPA Nguyen contacted six parents for interview, was able to talk to three parents. Interviewed parents did not have concern with the teachers and the facility.

Based on the information gathered from LPA' interviews, observation, and reviewing records, there is insufficient evidence to corroborate the allegations of Staff screams at day care children; Staff are not adequately supervising day care children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged Staff screams at day care children; Staff are not adequately supervising day care children did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. The Notice of Site Visit was posted. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in a civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the licensee. First level appeal is to Regional Manager, the address is above on the report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Tina Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 07/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022

LIC9099 (FAS) - (06/04)

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