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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371517
Report Date: 06/16/2023
Date Signed: 06/16/2023 10:41:05 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2023 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230321124933
FACILITY NAME:INTERNATIONAL SCHOOL OF ORANGE COUNTYFACILITY NUMBER:
304371517
ADMINISTRATOR:TRAN, LANUYEN (LANA)FACILITY TYPE:
850
ADDRESS:1838 NORTH SHAFFER STREETTELEPHONE:
(714) 771-4710
CITY:ORANGESTATE: CAZIP CODE:
92865
CAPACITY:38CENSUS: 0DATE:
06/16/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Licensee, Frederique BauerTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Play toy(s) are not maintained in good condition.
Staff spoke inappropriately to the day care children
INVESTIGATION FINDINGS:
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On 06/16/2023 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to International School of Orange County for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Licensee, Frederique Bauer who was explained the reason for today’s visit. LPA was provided a tour of the facility and observed 3 preschool staff and 0 preschool children present.
A review of the Facility Personnel Report Summary conducted on this day indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 03/21/2023 a complaint was filed with the Licensing office stating Play toy(s) are not maintained in good condition and Staff spoke inappropriately to the day care children. Complainant stated while walking through the facility, there were children in the restrooms who were requesting assistance of this staff member.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20230321124933
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: INTERNATIONAL SCHOOL OF ORANGE COUNTY
FACILITY NUMBER: 304371517
VISIT DATE: 06/16/2023
NARRATIVE
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However, the staff member was on her cell phone sitting on a child’s bench and she yelled at the children, “I can’t help you, you clean yourselves! She seemed furious.” In addition, the complainant also stated, In the outdoor play area, they observed an old wooden play kitchen with black and green mold on its surface covering approximately 10 inches in diameter.”

During the course of investigation, LPA interviewed 8 staff members, 10 children, and 6 parents. 6 out of 6 parents interviewed did not make any disclosures.

While touring the facility LPA observed the wooden play kitchen that was in the outside play yard and LPA saw that it was in disrepair, it had green mold and the cabinet doors were cracked and weathered, the wood stain was chipping off. LPA took two photographs depicting the condition of the wooden play kitchen. When LPA asked Staff 7(S7) and Staff 8 (S8) about the condition of the play kitchen both agreed that it was in poor condition and should be removed. 6 out of 10 children interviewed stated the wooden kitchen was old. C10 stated that no kids liked played with it because it was so old and they like the other one (plastic) by the grass better. The wooden play kitchen was removed the same day on 05/23/2023.

During the staff interview, Staff 1 (S1) stated, “Staff 4 (S4) yells at the children, S4 yells at them for no reason. S4 has no patience for the children and always gets mad and tired. S1 also stated witnessing children cry from S4 yelling. Staff 8 (S8) disclosed, “I have once talked to one of our assistant teachers, S4. We had a discussion with S4 last year, it was reported to me that S4's tone was sometimes too loud”

1 of 10 children interviewed disclosed that a teacher yells. Child #4 (C4) stated their teacher yells at children when they get in trouble.

The 6 interviewed parents had no issues or concerns with the facility.


Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101239 Fixtures, Furniture, Equipment and Supplies and Section 101223(a)(3) Personal Rights is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.
LPA Valdez Santana informed facility representative, that this report dated 06/16/23 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20230321124933
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: INTERNATIONAL SCHOOL OF ORANGE COUNTY
FACILITY NUMBER: 304371517
VISIT DATE: 06/16/2023
NARRATIVE
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Also, LPA Valdez Santana informed the facility representative to provide a copy of this licensing report dated 06/16/23, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20230321124933
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: INTERNATIONAL SCHOOL OF ORANGE COUNTY
FACILITY NUMBER: 304371517
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/20/2023
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights-a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punative nature...
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Licensee stated they will email LPA their POC by due date. They will also give parents a copy of the report and ask them to sign the LIC 9924.
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This requirement is not met as evidence by: Based on LPA’s interviews, S1 stated observing S4 yell at children. S8 disclosed that it was reported to S8 that S4 was speaking too loudly to children in care so S8 spoke to S4 about S4’s tone. C4 disclosed C4’s teacher yells at them (children) when they get in trouble.
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Deficiency Dismissed
Type B
05/23/2023
Section Cited
CCR
101239(m)(1)
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Fixtures, Furniture, Equipment and Supplies-(m) All play equipment and materials used by children shall be age-appropriate.(1) The licensee shall provide a variety of age-appropriate equipment, toys and materials in good condition and
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After touring the facility with LPA, Director and Head of Schools agreed that the play kitchen should be immediately disposed. Facility disposed the wooden play kitchen on 5/23/23. Administation stated since that day they did an assessment of their play yard and beautified the space.
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in sufficient quantity to allow children present to fully participate in planned activities.
This requirement is not met as evidence by: Based on LPA’s interviews, observations and photographs taken while touring the facility, shows a wooden play kitchen with mold and in disrepair.
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They also assigned a staff member to do daily checks of the outdoor space to ensure everything is in good condition and ready for the children to use.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4