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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371570
Report Date: 05/13/2025
Date Signed: 05/13/2025 12:13:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Olivia Meza
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250318151115
FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371570
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
850
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:70CENSUS: 35DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Jaimie LuuTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility staff handled children in rough manner
INVESTIGATION FINDINGS:
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On 05/13/25, Licensing Program Analyst (LPA), Olivia Meza and Licensing Program Manager (LPM) Martha Malane conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office (OCRO) on 3/18/2025. LPA met with Director Jamie Luu and explained the purpose of the visit. Director led LPA Meza on a tour of the facility and observed a total of 35 children and seven (7) staff.

On 3/18/2025, the OCRO received a complaint alleging: Facility staff handled children in rough manner.
During the course of the investigation, interviews were conducted with the reporting party, staff, children and parents. Children and parents interviewed did not disclose information to support the allegation. The staff interviewed disclosed conflicting information.
When asked on how to handle challenging behaviors for children in care staff stated they utilize redirection, getting on a child’s level, and calming techniques.
(continue to page two)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250318151115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
VISIT DATE: 05/13/2025
NARRATIVE
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The OCRO investigated the complaint alleging: Facility staff handled children in rough manner. Based on interviews conducted, LPA’s observation, and documents received the allegation is found to be UNSUBSTANTIATED .
Although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director,Jamie Luu and Dominique Coccio.

(end of report)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2