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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371570
Report Date: 05/13/2025
Date Signed: 05/13/2025 12:17:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Olivia Meza
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250317083336
FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371570
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
850
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:70CENSUS: 35DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Jamie LuuTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff left daycare children unattended.
Facility did not report incident in a timely manner.
Children were not given an opportunity to nap or rest without distraction or disturbance.
INVESTIGATION FINDINGS:
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On 5/13/2025, Licensing Program Analyst (LPA), Olivia Meza and Licensing Program Manager (LPM) Martha Malane conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office (OCRO) on 3/17/2025. LPA Meza met with the Director, Jaimee Luu and explained the purpose of the visit. Director, Jamie Luu led LPA Meza and on a tour of the facility and observed a total of 35 children and seven (7) staff.

On 3/17/2025, the OCRO received a complaint with three allegations: (1) Staff left daycare children unattended. (2) Facility did not report incident in a timely manner. (3) Children were not given an opportunity to nap or rest without distraction or disturbance.
During the course of the investigation, interviews were conducted with the reporting party, staff, children and authorized representatives.
(continue to page two)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250317083336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
VISIT DATE: 05/13/2025
NARRATIVE
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No Staff interviewed stated that they observed or left child left unattended. The Director and assistant director stated they have a “name to face protocol” for all staff to double check they have all their students.

Staff stated that parents are notified within the same day of an injury on the ProCare application. Staff stated they are aware they must report incidents in a timely manner. Director provided incident and accident reports to LPA.

Staff interviewed stated children in care were given a time period to rest and provided LPA with a daily schedule.

Child 1 (C1) stated ‘I sleep on the blue cot’. C2 stated ‘I nap at school and sleep the entire time’.
No children or authorized representatives interviewed disclosed any information to support the allegations.

The OCRO investigated the complaint alleging (1) Staff left daycare children unattended. (2) Facility did not report incident in a timely manner. (3) Children were not given an opportunity to nap or rest without distraction or disturbance.

Based on interviews conducted, LPA’s observation and documents received the allegations are found to be Unsubstantiated. Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Jaimee Luu and Dominique Coccio.

(end of report)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Olivia Meza
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250317083336

FACILITY NAME:MIRACULOUS MILESTONESFACILITY NUMBER:
304371570
ADMINISTRATOR:LUU, JAMIEFACILITY TYPE:
850
ADDRESS:1000 BISON AVENUETELEPHONE:
(562) 381-4803
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:70CENSUS: 35DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Jamie LuuTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Child was drinking out of a toilet on multiple occasions.
INVESTIGATION FINDINGS:
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On 5/13/2025, Licensing Program Analyst (LPA) Olivia Meza and Licensing Program Manager Martha Malane conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office (OCRO) on 3/17/2025. LPA Meza met with the Director, Jaimee Luu and explained the purpose of the visit. Director, Jamie Luu led LPA Meza on a tour of the facility and observed a total of 35 children and seven (7) staff.

On 3/17/2025, the OCRO received a complaint alleging: Child was drinking out of a toilet on multiple occasions.

During the course of the investigation, interviews were conducted with the reporting party, staff, children and authorized representatives.
(continue to page two)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20250317083336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
VISIT DATE: 05/13/2025
NARRATIVE
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When asked if a child was drinking out of a toilet, Staff 2 (S2) stated it has happened a few times and I saw it happen with my own eyes. I saw Child 7 (C7) cupping the water from the toilet into their mouth. I heard S6 saying “eww, no, get it out of your mouth.” S3 stated I do recall a child drinking toilet water; it was in room one when it happened.

The OCRO investigated the complaint alleging: Child was drinking out of a toilet on multiple occasions. Based on interviews conducted the allegation is found to be Substantiated. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. Title 22, Division 12 & Chapter 1, is being cited; see LIC 9099D for deficiency cited.

LPA Meza informed Director, Jamie Luu that this report dated 05/13/25 documents 1 Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA Meza also informed the Director Jamie Luu, to provide a copy of this licensing report dated 05/13/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Jamie Luu and Dominique Coccio.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250317083336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MIRACULOUS MILESTONES
FACILITY NUMBER: 304371570
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
05/14/2025
Section Cited
CCR
101226.3
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101226.3(a) The behavior and health of the children shall be continually observed throughout the period of attendance.This requirement was not met as evidenced by:
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Director stated they will and submit proof to the department a staff meeting will take place regarding the health and safety practices of children to the department via email by the date of 5/14/25.
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Based on interviews, staff stated a child drank from the toilet on multiple occasions.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5