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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371605
Report Date: 06/21/2024
Date Signed: 06/21/2024 12:11:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Romelia M Castanon
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240408092053
FACILITY NAME:CHILDREN'S MONTESSORI CENTER OF YORBA LINDAFACILITY NUMBER:
304371605
ADMINISTRATOR:KEMPS, DISHNIFACILITY TYPE:
830
ADDRESS:17550 YORBA LINDA BLVD.TELEPHONE:
(714) 528-0831
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:12CENSUS: 7DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
12:01 PM
MET WITH:Office Administrator Binbin “Vicky” ZhaoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Unqualified staff was left alone caring and supervising infants in care
INVESTIGATION FINDINGS:
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On 06/21/2024, Licensing Program Analyst (LPA) Romy Castanon made an unannounced complaint investigation visit that was received at the Orange County Regional Child Care Program Office. LPA met with Office Administrator Binbin “Vicky” Zhao and explained the reason for today’s visit. Observed at the time of the visit was a total of seven (7) infants and three (3) staff.
A review of the Facility Personnel Report Summary on 06/21/2024 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/08/2024, the Regional Office received a complaint report alleging unqualified staff was left alone caring and supervising infants in care. The complaint stated Staff #1 (S1) was left alone in the classroom with infants on 4/05/2024. There was no contact information provided so LPA was unable to contact RP for details. (Continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240408092053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDREN'S MONTESSORI CENTER OF YORBA LINDA
FACILITY NUMBER: 304371605
VISIT DATE: 06/21/2024
NARRATIVE
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Page 2

During LPA’s initial visit on 04/10/2024, LPA interviewed two (2) staff members. During the interview, Staff #1 (S1) stated on 04/05/2024, Staff #3 (S3) and S1 cared for seven (7) infants throughout the day. S1 stated Staff #2 (S2) helped during shift breaks. S1 stated S3 left at 4:00pm and S1 was left alone in the infant classroom to care for four (4) infants. S1 stated there was no extra staff available to cover S3’s absence. S1 stated the last infant was picked up at 5:45pm. During interview with Staff #2 (S2), S2 disclosed they help cover breaks in the infant classroom when their preschool class is napping. S2 stated they do not return to assist in the infant room as they have their own classroom to supervise.

During visit on 04/10/2024, LPA reviewed staff files for four (4) staff. Facility Representative was unable to produce copies of S1’s school transcripts to verify if they have earned any early childhood education units. LPA determined that S1 is not qualified and was alone caring for 4 infants from 4:00pm-5:45pm on 04/05/2024.

LPA interviewed 3 out of 4 parents but no disclosures were made regarding allegation of complaint. Children were not interviewed due to age and language development.

Based on LPA’s record review and interviews with two (2) staff, the preponderance of evidence standard has been met, therefore the above allegation there is unqualified staff was left alone caring and supervising infants in care is substantiated. California Code of Regulations, Title 22, Division 12, 101416.2 Infant Care Teacher Qualifications and Duties is being cited on the attached LIC9099D.

Exit interview was conducted with Office Administrator Binbin “Vicky” Zhao. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

End of Report

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240408092053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDREN'S MONTESSORI CENTER OF YORBA LINDA
FACILITY NUMBER: 304371605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/24/2024
Section Cited
CCR
101416.3(b)
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101416.3 Infant Care Aide Qualifications and Duties ... following shall apply:
(b) An infant care aide shall work under the direct supervision of the director, the assistant director or a fully qualified teacher, except as provided for in Section 101416.5(d)(1) This requirement is not met as evidenced by:
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Office Admin Vicky Zhao stated the staff schedules have been modified to ensure that there is a qualified staff member during all shifts of infant room aid staff. Admin will provide LPA with shift schedules with updated changes by POC date.
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Based on LPA’s record review and interviews, infant classroom aid was left alone caring for four (4) infants from 4:00pm-5:45pm on 04/05/2024. This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
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