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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371629
Report Date: 12/20/2024
Date Signed: 12/20/2024 01:55:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241015122614
FACILITY NAME:BRIGHT LEARNERS ACADEMY-TWILA REID ELEMENTARYFACILITY NUMBER:
304371629
ADMINISTRATOR:OLIVARES, AZUCENAFACILITY TYPE:
850
ADDRESS:720 WESTERN AVENUETELEPHONE:
(714) 236-3800
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:48CENSUS: 20DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Principal, Maria Garcia TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nunez and Lucero conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/23/24. Upon arrival, LPA met with Principla Maria Garcia , and informed the Director purpose of the visit to deliver complaint findings. Census was taken and observed a total of 20 preschool age children and 5 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20241015122614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BRIGHT LEARNERS ACADEMY-TWILA REID ELEMENTARY
FACILITY NUMBER: 304371629
VISIT DATE: 12/20/2024
NARRATIVE
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On 10/15/24 the Orange County Child Care Office received a complaint alleging (1) Facility is operating out of ratio. Reporting Party (RP) stated the following: there are currently 3 teachers at the facility, for two classroom the prek-classroom with 23-24 children, and the toddler classroom with 16 and plus children. RP knows that that one teacher is left alone with at least 16 pre-k children due to the staff shortage.

During the investigation, LPA inspected the facility, interviewed 6 staff members, attempted to interview 3 children but the children did not qualify for an interview, and 4 interviewed parents. LPA also reviewed staff files, and obtain copies of the children's roster, staff timecards and children's sign in/out sheets for September 2024 and October 2024.

On 10/23/2024, LPA Nunez interviewed 6 staff members. 6 out of 6 staff members stated they have not been out of ratio. 6 out of 6 staff members knew the teacher-child ratio. The 6 staff members stated the teacher-child ratio is 1 qualified teacher with 8 children. Staff#1 (S1) stated only in emergencies their ratio will change to 1 staff with 12 children and S1 knows it can only be for a day and up to 120 minutes and staff will also inform the supervisor. 5 staff members stated that if a staff member calls out sick Staff#6 (S6) will step in and cover for that staff member or they will call an agency to get a substituted teacher. On 10/23/2024 at 8:57am LPA Nunez arrived at the facility and observed the preschool classroom (Room#8) and the 2 year old classroom (Room#7) outside on the playground with 5 staff members supervising 26 children. In classroom#7 there were 20 children with 3 staff members present and in classroom# 8 there were 6 children with 2 staff members present. On 11/7/2024 LPA Nunez arrived at the facility at 9:10am and observed classroom#7 with 3 staff members supervising 18 children and classroom#8 with 2 staff members supervising 6 children. LPA reviewed the staff timecards and children’s sign in/out sheets for the months of September 2024 and October 2024 and did not observe any concerns.


On 12/18/2024, LPA called 8 parents and was able to interview 4 parents. The 4 parents did not disclose any concerns and were satisfied with the facility.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20241015122614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BRIGHT LEARNERS ACADEMY-TWILA REID ELEMENTARY
FACILITY NUMBER: 304371629
VISIT DATE: 12/20/2024
NARRATIVE
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Based on information gather from LPA’s interviews with 6 staff, 4 parents, and record reviews, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) Facility is operating out of ratio did or did not occur; therefore, the allegations is UNSUBSTANTIATED.

Exit interview was conducted with Principal, Maria Garcia. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

End of Report

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3