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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371631
Report Date: 10/03/2024
Date Signed: 10/03/2024 10:44:49 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Cindy Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240829173156
FACILITY NAME:PLACENTIA YORBA LINDA USD:BRYANT RANCH ELEMENTARYFACILITY NUMBER:
304371631
ADMINISTRATOR:MONETTE PEREZFACILITY TYPE:
850
ADDRESS:24695 PASEO DE TORONTOTELEPHONE:
(714) 779-8145
CITY:YORBA LINDASTATE: CAZIP CODE:
92887
CAPACITY:71CENSUS: 45DATE:
10/03/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director, Monette PerezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility was operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/04/2024. Upon arrival, LPA met with the facility representative, who accompanied LPA on a tour of the facility. LPA observed 45 preschool age children with six (6) staff members. The staff are employees with Placentia-Yorba Linda Unified School District. Director, Monette Perez arrived to the facility 30 minutes after LPA arrival.

On 08/29/2024 a complaint was filed with the Department alleging that the facility was operating out of ratio. During the investigation, LPA Nguyen conducted two (2) physical plant inspections, interviewed the complainant, four (4) staff members, four (4) children, four (4) parents, obtained a copy of the children’s roster, reviewed children’s sign in and out sheets and staff timesheets for August 27-30, 2024, and staff personnel report.

Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Cindy Nguyen
COMPLAINT CONTROL NUMBER: 06-CC-20240829173156

FACILITY NAME:PLACENTIA YORBA LINDA USD:BRYANT RANCH ELEMENTARYFACILITY NUMBER:
304371631
ADMINISTRATOR:MONETTE PEREZFACILITY TYPE:
850
ADDRESS:24695 PASEO DE TORONTOTELEPHONE:
(714) 779-8145
CITY:YORBA LINDASTATE: CAZIP CODE:
92887
CAPACITY:71CENSUS: 45DATE:
10/03/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director, Monette PerezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Staff handled day care child in a rough manner
Staff yelled at day care child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/04/2024. Upon arrival, LPA met with the facility representative, who accompanied LPA on a tour of the facility. LPA observed 45 preschool age children with six (6) staff members. The staff are employees with Placentia-Yorba Linda Unified School District. Director, Monette Perez arrived to the facility 30 minutes after.

On 08/29/2024 a complaint was filed with the Department alleging that (1) staff handled day care children in a rough manner and (2) staff yelled at day care child. During the course of the investigation, LPA Nguyen conducted two (2) physical plant inspections, interviewed the complainant, four (4) staff members, four (4) children, obtained a copy of the children’s roster, review children’s sign in and out, and staff timesheets for August 27-30, 2024, and staff personnel report.

Continued on 9099A C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240829173156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PLACENTIA YORBA LINDA USD:BRYANT RANCH ELEMENTARY
FACILITY NUMBER: 304371631
VISIT DATE: 10/03/2024
NARRATIVE
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Complainant alleged that on 08/29/2024, complainant observed Staff #4 (S4) approach a child and forcefully grab the child’s chin, pull child face towards S4 and yell, “when I call you, you need to listen to me!”.

LPA interviewed four (4) staff members. All four (4) staff interviewed stated that the facility is always within compliance with children's personal rights. Three (3) out of the three (3) staff stated they did not witness S4 handled day care child in a rough manner or yell at the day care child. Staff #4 (S4) stated S4 models by touching their S4 own chin to get a child’s attention, and said, “listen to me my friend, listen to me!”, but does not touch the children in any forms.

On 09/09/2024, LPA called eight (8) parents requesting an interview. Four (4) parents were reached. The parents interviewed did not express any concerns related to the allegation and did not provide any information that could corroborate the allegation. The additional parents did not respond to the Department’s request for an interview.

LPA interviewed four (4) children. All four (4) interviewed children did not disclose any staff violating their personal rights.

Based on LPA’s observations, interviews conducted with the complainant, four (4) staff members, four (4) children, and four (4) parents, the preponderance of evidence was not met, therefore the above allegations of staff handled day care child in a rough manner and staff yelled at day care child are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director, Monette Perez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 06-CC-20240829173156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: PLACENTIA YORBA LINDA USD:BRYANT RANCH ELEMENTARY
FACILITY NUMBER: 304371631
VISIT DATE: 10/03/2024
NARRATIVE
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Page 9099C
Complainant alleged on 08/29/24, during drop off, complainant observed Staff #4 (S4) caring for 17 children by themselves.

On 09/04/24, LPA interviewed four (4) staff members. Two (2) out of the four (4) staff interviewed admitted that the facility has been out of ratio one time. Staff#1 (S1) stated staff had to go to the office to get something leaving S4 out of ratio with 17 children for about five (5) minutes. During record review, LPA reviewed the second staff for that classroom does not start their shift until 9:00am.

On 09/09/2024, LPA called eight (8) parents requesting an interview. Four (4) parents were reached. The parents interviewed did not express any concerns related to the allegation and did not provide any information that could corroborate the allegation. The additional parents did not respond to the Department’s request for an interview.

Based on LPA’s observations, interviews conducted with the complainant, four (4) staff members, and records reviewed, it has been determined that the facility was operating out of ratio. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101216.3 (a) Teacher-Child Ratio is being cited on the attached LIC 9099D.

LPA informed the Director that this report dated 10/03/2024 document a Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed the Director to provide a copy of this licensing report dated 10/03/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted with Director, Monette Perez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20240829173156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: PLACENTIA YORBA LINDA USD:BRYANT RANCH ELEMENTARY
FACILITY NUMBER: 304371631
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/03/2024
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met as evidenced by:
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Director stated they have been talking about being compliance with ratio and having a sub/floater to help with the ratio. Director will submit POC by 10/03/24.

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Based on interviews conducted and records reviewed facility was out of ratio on 08/29/2024. This is an immediate
Health and Safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5