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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371675
Report Date: 12/03/2024
Date Signed: 12/03/2024 11:28:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2024 and conducted by Evaluator Karen Navar
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240910142954
FACILITY NAME:KIDDIE ACADEMY OF ORANGEFACILITY NUMBER:
304371675
ADMINISTRATOR:MENESES, KENYAFACILITY TYPE:
860
ADDRESS:232 EAST KATELLA AVENUETELEPHONE:
(949) 562-8749
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:114CENSUS: 52DATE:
12/03/2024
UNANNOUNCEDTIME BEGAN:
10:14 AM
MET WITH:Director-Kenya MenesesTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 12/03/2024 at 10:20 AM, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival LPA met with Director Kenya Meneses and was led on a tour of the facility. LPA observed a total of 8 infants with 4 staff members and 44 preschool age children along with 6 staff. This is a continuation of a complaint inspection initiated on 09/10/2024.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
On 09/10/2024, the Orange County Child Care Office received a complaint alleging: Staff handled day-care child in a rough manner. Report Party (RP) stated an unknown teacher grabbed a child by arm and forcefully pinned the child down by placing his/her forearm on the child’s back.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20240910142954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF ORANGE
FACILITY NUMBER: 304371675
VISIT DATE: 12/03/2024
NARRATIVE
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During the investigation, LPA toured the facility, reviewed sign-in/out sheets, Daily Schedule, Personal Report, Parent Packet, Job Descriptions, and viewed facility video. LPA also conducted interviews with the reporting party, staff, children, and parents.

On 09/16/2024, LPA toured facility with Assistant Director Mariah Pilmer. During inspection LPA toured classrooms, conducted 1 staff (S1) interview, obtained documents, and watched video recording that was dated 9/09/2024 during nap time. At the time of inspection on this date staff were supervising children during rest/nap time.

During review of video footage of classroom Room 3 dated 9/09/2024, LPA observed Staff 3 (S3) supporting Child #1 (C1) during nap time. At 1:19PM LPA then saw S3 picked up C1’s cot and moved it next to C2. LPA then noticed at 1:20PM S3 use both their hands to lift up C2 by the armpit area and then laid C2’s body down by force with C2’s feet hitting cot first, then knees, and finally upper body.

On 09/19/2024, LPA toured the facility with Assistant Director Mariah Pilmer. During the inspection LPA obtained video footage dated 09/09/2024, toured classrooms, interviewed 5 staff (S2-S5), and 1 qualified child (C3). Teachers were engaged in classroom activities and transitioning children to the playground.

On 11/15/2024 LPA received a follow up email from Staff 6 (S6) with information to support the investigation.

During staff interviews 5 out of 5 staff stated that personal rights is not forcing a child to do something they do not want to. 4 out of 5 staff stated they have not witnessed another staff member using force on a child during nap time. 5 out of 5 staff stated they will try to support children during nap time if they are struggling with patting backs or rubbing backs. 3 out of 5 staff stated they will provide an alternative like a book for the child to read if a child is not able to nap.

1 qualified child (C3) interviewed, did not divulge any information pertaining to the allegations.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20240910142954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF ORANGE
FACILITY NUMBER: 304371675
VISIT DATE: 12/03/2024
NARRATIVE
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On 11/15/2024, LPA conducted parent interviews. LPA called 8 parents and 3 of the parents called were able to be interviewed. All parents interviewed did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

During todays visit 12/03/2024 LPA reviewed video footage incident with Director Kenya dated 9/09/2024 at 1:20PM and discussed personal rights of children.



Based on LPA’s observations, interviews with reporting party, staff, children, and parents, and reviewing video footage, the preponderance of evidence has been met; therefore, the allegation of Staff handled day-care child in a rough manner is Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101223(a)(3), Personal Rights Type A violation is being cited. See LIC9099D for deficiency cited.

Exit interview conducted and report was reviewed with Director Kenya Meneses. The director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00. Appeal Rights and deficiencies were discussed. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

LPA Karen Navar informed Director Kenya Meneses that this report 12/03/2024, documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA informed Director to provide a copy of this licensing report dated 12/03/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20240910142954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE
FACILITY NUMBER: 304371675
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/03/2024
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from ridicule, coercion, threat, or other actions ...

This regulation was not met as evidenced by:
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Director met with staff regarding personal rights of children and will send in what was discussed and signatures of staff who attended metting.
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Based on review of video footage dated 9/09/24, LPA observed (S3) at 1:20PM use both their hands to lift up C2 by the armpit area and then laid C2’s body down by force with feet hitting cot first, knees, then upper body. This posees as an immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4