304371675-6-4-2025-06-CC-THOO-DHGQ6B-20250609115313

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371675
Report Date: 06/04/2025
Date Signed: 06/04/2025 02:17:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Karen Navar

COMPLAINT CONTROL NUMBER: 06-CC-20250319101359

FACILITY NAME:	KIDDIE ACADEMY OF ORANGE		FACILITY NUMBER:	304371675
ADMINISTRATOR:	MENESES, KENYA		FACILITY TYPE:	860
ADDRESS:	232 EAST KATELLA AVENUE		TELEPHONE:	(949) 562-8749
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	114	CENSUS: 49	DATE:	06/04/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Assistant Director-Mariah, Pilmer		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility staff did not provide adequate supervision resulting in child's injury in care.
Facility did not notify child's representative of incident.

INVESTIGATION FINDINGS:

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On 6/04/2025, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 3/19/2025.

Upon arrival LPA met with Assistant Director Mariah, Pilmer and was led on a tour of the facility both inside and outside. Census was taken and LPA observed a total of 10 infants along with 3 staff and 39 preschool children along with 6 staff. Preschool children were napping/resting on cots.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
Continue to page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20250319101359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE	FACILITY NUMBER: 304371675
	VISIT DATE: 06/04/2025

NARRATIVE

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On 03/19/2025, the Orange County Child Care Office received a complaint alleging: 1) Facility staff did not provide adequate supervision resulting in child's injury in care. 2) Facility did not notify child's representative of incident.

Reporting Party (RP) stated there have been 2 (two) incidents where child 1 (C1) received injuries in care due to lack of supervision and the parent was not notified of the incidents. RP stated one incident occurred around 2/26/2025 and the other one around 3/18/2025.

During the investigation, LPA interviewed 5 (five) staff members (S1-S5), no children interviews were conducted due to children are young and non-verbal. LPA also toured the facility on 03/26/2025, 4/01/2025, and 5/19/2025 and observed staff/child relationships, viewed live footage, obtained a copy of Kiddie Academy Personnel Roster, Children’s Roster, photos, a completed Biting Report dated 2/28/2025 Accident/Injury Report dated 03/18/2025, Tour Kit Welcome Letter, Staff in Service Training Plan, and Kiddie Academy Supervision Policy for staff.

Regarding allegation, “Facility staff did not provide adequate supervision resulting in child's injury in care.” During facility visits on 3/26/2025, 4/01/2025, and 5/19/2025 LPA inspected classrooms and observed staff supporting children with different individual needs. LPA conducted 5 (five) staff interviews who stated that supervision is always keeping a watch on children, staff spreading out on the playground to be able to see children on all sides and keeping children safe. 2 (Two) staff recalled a biting incident that took place 2/28/2025 that involved C1. Biting Report stated that during outside time C2 was riding a bike and C1 went to grab C2 off the bike and C1 responded with a bite to C1’s back. Biting Report was written and signed by admin, staff 2 (S2), and P1 dated 2/28/2025. All 5 (five) staff interviewed stated that they knew of an incident that occurred on 3/18/2025 regarding C1 being scratched on the face. S2 stated that C1 was riding on a toy bike/buggy, and the nonverbal child wanted a toy bike/buggy. The nonverbal child grabbed C1 that resulted in C1 being scratch. S2 also stated they witnessed the injury during outside time and offered an ice pack, wrote and signed an incident report on 3/18/2025. S2 left the incident report in the classroom and P1 came and picked it up later that day. 5 (five) staff interviewed stated that when children experience behaviors of concern that staff will stay close by the child so that they can offer support if needed. Staff will communicate with parents and create a behavior report/plan if it becomes a pattern that parents and admin signs. Continue to page 3.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250319101359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE	FACILITY NUMBER: 304371675
	VISIT DATE: 06/04/2025

NARRATIVE

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Administrators stated video footage is limited on how many days it can go back and review; thus, LPA was not able to review the video footage regarding incidents dated 2/28/2025 and 3/18/2025. However, LPA was able to review the live video footage dated 5/19/2025 for 15 minutes. LPA observed teachers were on the playground and were spaced apart while providing care to children.

Regarding allegation “Facility did not notify child's representative of incident.” During facility visits on 3/26/2025, 4/01/2025, and 5/19/2025 LPA inspected classrooms and observed staff supporting children with different individual needs. All 5 (five) staff interviewed stated that when children get injured in care that they record the injuries on an Accident/Injury report and that teacher/administration/and parent sign the report. 3 (three) staff interviewed stated that there are behavior reports and biting reports that are completed for children experiencing behaviors of concern. 2 (two) staff recalled an incident that took place 2/28/2025 regarding C1 being bitten. The biting report was written and provided to the parent 2/28/2025. LPA obtained a copy of a Biting Report dated 2/28/2025 that was completed and signed by Reporting Teacher, Family Member, and Supervisor Signature. 3 (three) staff interviewed stated an Accident/Injury report was written for C1 who was scratched on 3/18/2025 and report was provided to the parent. LPA obtained a copy of a completed incident accident/incident report dated 3/18/2025 regarding a scratch with signatures of caregiver, director, and parent.

LPA called 5 parents to interview, LPA was not able to reach the parents and left a voicemail for parents to call back.

Based on LPA observations, interviews, and records review, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of 1) Facility staff did not provide adequate supervision resulting in child's injury in care. 2) Facility did not notify child's representative of incident did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Assistant Director Mariah, Pilmer. The Assistant Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

LIC9099 (FAS) - (06/04)

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