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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371682
Report Date: 10/09/2025
Date Signed: 10/09/2025 11:01:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250820154619
FACILITY NAME:HERITAGE HILL KINDERCAREFACILITY NUMBER:
304371682
ADMINISTRATOR:CAMARENA, ESMERALDAFACILITY TYPE:
860
ADDRESS:21791 LAKE FOREST DRIVETELEPHONE:
(949) 344-6951
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:108CENSUS: 61DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Stephanie StrandTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff do not meet infants diapering needs
Staff are not meeting infants emotional needs
Staff are not taking adequate measures to prevent outbreaks in the infant classroom
INVESTIGATION FINDINGS:
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On 10/9/2025, Licensing Program Analysts (LPA) S. Jung and A. Castro along with Licensing Program Manager (LPM) Nguyen Tran, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs and LPM met with Director, Stephanie Strand, and explained the reason for the visit. LPAs and LPM were led on a tour of the facility and observed a total of 3 preschool staff, 20 preschool children, 10 infant staff, and 41 infant children.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250820154619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HERITAGE HILL KINDERCARE
FACILITY NUMBER: 304371682
VISIT DATE: 10/09/2025
NARRATIVE
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(Page 2)

On 8/20/2025, the Orange County Regional Child Care Licensing Office received a complaint with three (3) allegations listed above: Reporting Party (RP) alleged that (1) staff do not meet infants diapering needs, (2) staff are not meeting infants emotional needs, and (3) staff are not taking adequate measures to prevent outbreaks in the infant classroom.

On 8/26/2025, LPA Jung made an unannounced visit to the facility and conducted an interview with the Director. Director provided LPA with facility roster, communication sent to families for children’s illnesses, and daily communication logs for children’s diapering and feeding needs along with additional documents for investigative review.

Based on LPA’s review of documents provided, LPA verified that facility staff regularly change infants’ diapers and send notices of diaper changes to authorized representatives via the facility’s communication app. Daily reports that are sent home through the app include updates for children’s nap times, meals, diaper changes, and pictures of children engaging in activities. LPA also reviewed notices that were sent home to families regarding illnesses that have occurred at the facility. Recently, there were several incidents of Hand, Foot, Mouth (HFM) Disease at the facility. Director provided LPA with copies of the notices that were sent to families regarding HFM which includes the dates and times that the messages were sent out. Regarding the infants’ emotional needs not being met, LPA could not find enough supportive evidence to show that facility staff are not meeting infants’ emotional needs. Staff and parents interviewed did not give any information regarding this allegation. LPA could not interview children due to the children being in an infant program and not being qualified. Parents interviewed did not provide any concern regarding the allegations listed above.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff do not meet infants diapering needs, (2) staff are not meeting infants emotional needs, and (3) staff are not taking adequate measures to prevent outbreaks in the infant classroom: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. Report was reviewed with the Director, Stephanie Strand, and Notice of Site Visit was given which must remain posted for 30 days.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2