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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371729
Report Date: 05/27/2026
Date Signed: 05/27/2026 04:11:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260401090811
FACILITY NAME:VILLAGE PRESCHOOL ACADEMYFACILITY NUMBER:
304371729
ADMINISTRATOR:PHAN, DUNG MEGANFACILITY TYPE:
860
ADDRESS:18053 IMPERIAL HIGHWAYTELEPHONE:
(714) 993-3444
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:113CENSUS: 93DATE:
05/27/2026
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Director Megan PhanTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Staff did not prevent a daycare child from causing harm to another daycare child.
INVESTIGATION FINDINGS:
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On 5/27/2026, at 1:20pm Licensing Program Analyst (LPA), Anna Chan, conducted a follow up investigation to deliver findings regarding the above complaint allegation which was initiated on 04/07/26. LPA met Director Phan. Overall census observed was 93 children and 8 staff (7 infants with 2 staff, 13 toddlers with 2 staff, 73 preschool with 4 staff) Children were napping when LPA arrived.

A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance.

The Department received a Complaint on 4/1/2026 alleging Staff did not prevent a daycare child from causing harm to another daycare child.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20260401090811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: VILLAGE PRESCHOOL ACADEMY
FACILITY NUMBER: 304371729
VISIT DATE: 05/27/2026
NARRATIVE
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Reporting Party (RP) stated staff did not prevent children from causing harm to other children.

LPA interviewed 6 staff, 5 children and 3 parents. Obtained and reviewed Ouch Reports for the children and staff training.

During staff interview, Staff 1 (S1) stated they redirect children when they have challenging behavior or when they start to fight against each other and reminds the children to keep their hands to themselves. S1 stated they talk to parents about the children’s behavior but no written behavior plan. S1 is aware of Child 2 (C2) being physical to Child 1 (C1) and they try to separate the children. Staff 2 (S2) stated they redirect children with behavior. S2 stated they are aware of C1 and C2 incidents and try to separate them. Staff 3 (S3) stated they keep an eye on the children and if they have challenging behavior, S3 stated they talk to the children. Staff 4 and Staff 5 are not aware of any incidents with C1 and C2. 3 of 5 staff stated the facility has no behavior plan for C2. Director stated they do not have behavior plans for children with challenging behavior. Director also stated they verbally notify parents about children’s behavior plan and there are no parent meetings recorded for C2 or any children in the facility. Director stated parent meetings are their last resort.



LPA interviewed 5 children. C1 stated that C2 knocked them down the bike and hit them. C2 stated they hit their friends when their friends play rough. Child 4 (C4) stated they saw C2 push C1 outside. Child 5 (C5) stated C2 is mean and hit them in the knee.

LPA interviewed 3 parents, none of the parents interviewed disclosed information that supports the allegation.

LPA reviewed documents; The facility conducted staff training on 12/8/25 regarding Outdoor Safety and Supervision. There are numerous ouch reports for children about negative behavior.

LPA reviewed Ouch Reports. Ouch Reports show 2 children have a number of record of behavior incidents against other children. Child 2 record behavior dates (1/28/26, 1/28/26, 2/25/26, 3/2/26, 3/19/26, 3/20/26, 3/31/26.) And Child 4 (C4) record dates (2023, 2024, 2025, 1/14/26, 1/19/26, 1/21/26).


The director stated there is no behavior plan for either of the 2 children.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20260401090811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: VILLAGE PRESCHOOL ACADEMY
FACILITY NUMBER: 304371729
VISIT DATE: 05/27/2026
NARRATIVE
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Based on interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation on Staff did not prevent a daycare child from causing harm to another daycare child is found to be SUBSTANTIATED. See LIC9099D for 1 Type B violation

Exit interview was conducted with Director Megan Phan. Report and deficiency were reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20260401090811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VILLAGE PRESCHOOL ACADEMY
FACILITY NUMBER: 304371729
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/26/2026
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation,n or aids to physical functioning..
This requirement was not met as evidenced by:.
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Director stated they will provide an action plan in dealing with difficult children in the classroom by due date 6/26/26. Director stated they will conduct staff training about childrens personal rights
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Based on interview and record review C2 is showing negative behavior towards C1 and other friends in the classroom and no action plan with C2 behavior.
This is a potential risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
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