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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000502
Report Date: 09/03/2025
Date Signed: 09/03/2025 10:22:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2021 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20210720133631
FACILITY NAME:NEW HORIZON LODGE, INC.FACILITY NUMBER:
306000502
ADMINISTRATOR:GLEN E GOLDSMITHFACILITY TYPE:
740
ADDRESS:8541 CERRITOS AVENUETELEPHONE:
(714) 821-5781
CITY:STANTONSTATE: CAZIP CODE:
90680
CAPACITY:120CENSUS: 77DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Jonathan Barrios-AdministratorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff did not treat resident with dignity or respect
Facility did not meet the resident's bathing needs
Facility did not provide resident with linens
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on July 20, 2021. LPA was greeted and granted entry into the facility and met with Administrator Jonathan Barrios. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that staff did not treat resident with dignity or respect. Regarding the allegation the following was revealed: During the course of the interviews with residents, Resident 1 (R1) reported that staff treat the residents with dignity and respect. Per R2, staff are respectful and stated that staff treat the residents with dignity and respect. R3 reported that staff treat the residents with dignity and respect. Per R4, staff treat him and all the residents with dignity and respect. During the course of the interviews with staff, Staff 1 (S1) reported that she has never being disrespectful to the residents and stated that staff treat the residents with dignity and respect. S2 stated that staff treat the residents with dignity and respect and reported that staff get along well with the residents.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20210720133631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NEW HORIZON LODGE, INC.
FACILITY NUMBER: 306000502
VISIT DATE: 09/03/2025
NARRATIVE
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Regarding the allegation that facility did not meet the residents’ bathing needs, the following was revealed: During the course of the interviews with residents, R1 reported that staff will assist the residents with bathing as needed and stated that staff have asked her if she needs help when showering. Per R2, staff will assist the residents with their showers. R3 reported that staff help her with her showers and reported that staff do a great job. Per R4, staff will assist those residents that need help with showering. During the course of the interviews with staff, S1 reported that staff are meeting the residents' bathing needs and stated that residents are offered to shower but some refuse to shower.

Regarding the allegation that facility did not provide resident with linen, the following was revealed: During the subsequent visits on August 22, 2025, and September 3, 2025, LPA toured the facility and observed that the facility has extra supplies of clean linen such as blankets, flat sheets, comforters, pillowcases and towels. During the course of the interviews with residents, R1 reported that she gets provided with blankets, bed sheets, pillowcases, and bedspreads. Per R2, the facility provides the residents with linen. R3 reported that staff provide her with linen and stated that her linen gets replaced as needed. Per R4, staff provides him with enough linen and reported that his linen gets washed weekly or as needed. During the course of the interviews with staff, S1 reported that the residents are provided with linen and stated that the linen get replaced as needed. S2 stated that the facility provides the residents with linen and stated that it can get replaced weekly or as needed.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.
LPA conducted an exit interview with AD Barrios, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2