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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000502
Report Date: 09/03/2025
Date Signed: 09/03/2025 10:44:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2021 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20211210110818
FACILITY NAME:NEW HORIZON LODGE, INC.FACILITY NUMBER:
306000502
ADMINISTRATOR:GLEN E GOLDSMITHFACILITY TYPE:
740
ADDRESS:8541 CERRITOS AVENUETELEPHONE:
(714) 821-5781
CITY:STANTONSTATE: CAZIP CODE:
90680
CAPACITY:120CENSUS: 77DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jonathan Barrios-AdministratorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility staff did not treat resident with dignity or respect
Facility staff handled resident in a rough manner
Staff are not treating resident's rash
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on December 10, 2021. LPA was greeted and granted entry into the facility and met with Administrator (AD) Jonathan Barrios. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility staff did not treat resident with dignity or respect. Regarding the allegation the following was revealed: During the course of the interviews with residents, Resident 1 (R1) reported that staff treat the residents with dignity and respect. Per R2, staff treat her with dignity and respect. R3 reported that staff treat the residents with dignity and respect. Per R4, this place is better than some places and reported that staff treat the residents with dignity and respect. During the course of the interviews with staff, Staff 1 (S1) reported that she has never observed staff being rude to the residents. During the course of the interviews, AD stated that he did not receive any reports or concerns from a resident about their safety in the facility.
CONTINUED LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20211210110818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NEW HORIZON LODGE, INC.
FACILITY NUMBER: 306000502
VISIT DATE: 09/03/2025
NARRATIVE
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Regarding the allegation that facility staff handled resident in a rough manner, the following was revealed: During the course of the interviews with residents, R1 reported that staff are helpful and stated that staff have never handled her in a rough manner. Per R2, staff do not handle the residents in a rough manner. R3 reported that staff have never handled her in a rough manner. Per R4, staff have never handled him in a rough manner. During the course of the interviews with staff, S1 reported that she has not observed any staff members assisting residents in a rough or abusive manner. During the course of the interviews, AD reported that he did not receive any report or concerns about staff’s attitude toward residents.

Regarding the allegation that staff are not treating resident’s rash, the following was revealed: During the course of the interviews with residents, R1 reported that she has never had a rash and stated that she is happy here. Per R2, staff will help the residents if they have a rash. R3 stated that she has never developed a rash and reported that if she had a rash that staff would help her treat it. Per R4, if a resident had a rash staff would follow up with the Doctor. During the course the interviews, S1 reported that if she saw a rash that she would report it to the caregiver or to the nurse.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.
LPA conducted an exit interview with AD Barrios, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2