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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306002535
Report Date: 12/20/2023
Date Signed: 12/20/2023 09:40:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230809154540
FACILITY NAME:PARADISE RESIDENTIAL HOMEFACILITY NUMBER:
306002535
ADMINISTRATOR:NOEMI FIGUEROAFACILITY TYPE:
740
ADDRESS:546 N. WRIGHTWOOD DRIVETELEPHONE:
(714) 516-2750
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:6CENSUS: 3DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Noemi Figueroa - Licensee/AdministratorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Lack of care and supervision resulted in resident being sexually abused.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to the facility to deliver findings on the allegations listed above. LPA Haley was greeted and granted entry by staff after introducing himself and stating the purpose of the visit.
The initial complaint investigation visit was conducted by LPA Jerome Haley on August 10, 2023, regarding a complaint filed on August 09, 2023. The complaint was investigated by the Department and consisted of a review of resident records, a tour of the physical plant with Licensee/Administrator Neomi Figueroa, as well as interviews with Administrator Figueroa, facility residents, facility staff, and witnesses. A Police Report dated August 9, 2023, was obtained from The Orange Police Department.

The investigation regarding the above allegation revealed the following:
Witness interviews and documents reviewed revealed Resident 1 (R1) told a Social Worker (SW) that Individual 1 (I1) was coming into her room trying to kiss her on the lips
Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230809154540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARADISE RESIDENTIAL HOME
FACILITY NUMBER: 306002535
VISIT DATE: 12/20/2023
NARRATIVE
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and claimed this occurred more than one time. No evidence and no specific details or dates were reported. 6 of 6 individuals interviewed, including R1 could not provide any information or evidence to support the allegation.

Review of the Police Report from the Orange County Police Department revealed that on August 9, 2023, an officer spoke with Administrator Figueroa, I1, and attempted to speak with R1. There was no evidence discovered and no arrests were made.

During an interview with R1, details could not be provided, and it was discovered R1 previously made false statements about people coming into her room in the past.

Due to the lack of details, information to support the allegation of sexual abuse, and inconsistencies discovered, there is not enough evidence to support the allegation.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation: Lack of care and supervision resulted in resident being sexually abused occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2