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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306002535
Report Date: 11/06/2025
Date Signed: 11/06/2025 02:12:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2022 and conducted by Evaluator Andrea Mendivil
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20220812173125
FACILITY NAME:PARADISE RESIDENTIAL HOMEFACILITY NUMBER:
306002535
ADMINISTRATOR:NOEMI FIGUEROAFACILITY TYPE:
740
ADDRESS:546 N. WRIGHTWOOD DRIVETELEPHONE:
(714) 516-2750
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:6CENSUS: 6DATE:
11/06/2025
UNANNOUNCEDTIME BEGAN:
08:01 AM
MET WITH:Clara Lodaza - Caregiver TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff yelled at resident in care
Staff spoke inapprorpriately to resident
Staff hit resident in care
Staff used cold water to shower resident as a form of retaliation
INVESTIGATION FINDINGS:
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On this day, Licenisng Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA was greeted and granted entry into the facility by staff and explained the reason for the visit. Administrator Noemi Figueroa was available via telephone.

The Department received a complaint on 08/12/2022 and LPA Quiroz conducted the initial 10 day visit on 08/17/2022. LPA Mendivil conducted interviews with staff and residents on 11/06/2025. Regarding the allegations staff yelled at resident in care, staff spoke inappropriately to resident, staff hit resident in care and staff used cold water to shower resident as a form of retaliation, the investigation revealed the following:

Per interviews with 3 out of 3 staff stated they did not yell at any of the residents in 2022. Per interviews with staff they stated 1 caregiver that is no longer at the faciltiy had a loud voice but they did not yell. Interviews with 2 out of 5 residents stated the staff has not yelled at them, has not hit them, talked to them inappropriately or used cold water as retaliation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20220812173125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARADISE RESIDENTIAL HOME
FACILITY NUMBER: 306002535
VISIT DATE: 11/06/2025
NARRATIVE
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The remaining residents were not oriented to time and space the final resident was not present during today's visit

Per interviews with 3 out of 3 staff deny all allegations. All 3 staff stated they have not yelled at or spoke inappropriately to a resident, hit a resident or used cold shower as retaliation. Interview with Administrator Noemi Figueroa stated that she confirmed that the staff she had in 2022 did not yell, speak inappropriately, hit a resident or use cold water as retaliation. Interviews with staff stated that there have been times when staff had to use a perineal spray after a resident soiled themselves and the spray may be cold.

Therefore based on the preponderance of evidence through interviews the allegations staff yell at resident, Staff spoke inappropriately to resident , Staff hit resident in care and Staff used cold water to shower resident as a form of retaliation are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

No deficiencies cited.
An exit interview was conducted and a copy of this report was provided.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2