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32 | It was alleged that staff spoke inappropriately towards resident. LPA Rodriguez conducted a total of 10 resident interviews of which all 10 resident interviews did not corroborate with the allegation. All 10 resident interviews disclosed that staff are friendly and nice. 1 out of 1 staff interview did not corroborate with the allegation by stating that there have been no complaints or issues about staff speaking inappropriately to a resident. Per record review, facility staff are required to complete training regarding on how to care for residents and on personal rights and it was verified that if staff are not trained on the topic of properly caring for residents, then staff are not allowed to be on the floor until training has been completed.
It was alleged that staff are not providing adequate food service to resident. LPA Rodriguez conducted a total of 10 resident interviews of which all 10 resident interviews did not corroborate with the allegation. Resident interviews stated that the food is good and “more than enough”. 1 out of 1 staff interview did not corroborate with the allegation by stating that although there is a set menu for the month, if a resident is requesting for a different meal, then the facility will accommodate them. Per record review, facility prepares meals with reduced sodium, fat and cholesterol. Per interview and record review, facility will tailor meals to residents in accordance with their physician report if it is stated that the resident has dietary needs and restrictions. Per observation, facility serves breakfast, lunch, dinner, and snacks, with choices of dairy, meat, grains, fruits, and vegetables.
It was alleged that staff did not meet resident's hygiene needs. LPA Rodriguez conducted a total of 10 resident interviews of which all 10 resident interviews did not corroborate with the allegation. 3 out of the 10 resident interviews specified that they are able to meet their own hygiene needs, but are aware that staff are available to assist if needed. 7 out of the 10 resident interviews stated that staff assist them with bathing and dressing, however stated that if they decline in wanting a shower that day, then staff will offer another opportunity to assist with bathing the next day. 1 out of 1 staff interview conducted, did not corroborate with the allegation by stating that staff will abide by the resident’s physician report and services plan to determine if a resident requires assistance with meeting their hygiene needs, but if a resident declines, then staff will not force a resident to shower or get dressed. Per record review, facility tracks which residents require assistance with their hygiene needs in a log, and if a resident declines, then the facility will document it. Per documentation review, resident 1 (R1) needed assistance with bathing, however declined all the time the staff attempted to assist. |