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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306002962
Report Date: 06/10/2025
Date Signed: 06/10/2025 04:46:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Michael Tea
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250602140822
FACILITY NAME:BROOKDALE BROOKHURSTFACILITY NUMBER:
306002962
ADMINISTRATOR:JOHN GOODWINFACILITY TYPE:
740
ADDRESS:15302 BROOKHURST STTELEPHONE:
(714) 775-6775
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:164CENSUS: 116DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:John GoodwinTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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- Facility staff is verbally threatening resident with eviction
- Facility staff is spreading lies about the resident
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. Executive Director (ED) John Goodwin arrived shortly to assist with the visit.

The department received a complaint on June 2, 2025, and LPA Tea conducted the initial 10-day visit a week later on June 10, 2025. LPA Tea spoke to residents and facility staff and reviewed and collected pertinent documents and information.

It was alleged that facility staff is verbally threatening resident with eviction. The investigation determined the following: Per investigation, LPA spoke to ED Goodwin in regard to resident evictions. ED Goodwin stated that he has always been transparent with resident evictions and discusses evictions with licensing before issuing or notifying residents about evictions. With one resident he has address the concerns of

Complaint Report continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 22-AS-20250602140822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: BROOKDALE BROOKHURST
FACILITY NUMBER: 306002962
VISIT DATE: 06/10/2025
NARRATIVE
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living with other residents and how the resident does not get along with their paired roommates. He gave the resident notice that the options are starting to be limited, either they must get along or they will have to pay the price for a private room which the resident can not afford. Another staff interviewed said there has never been any staff or management to their knowledge giving verbal threats of eviction to residents. Also, the staff said it could be a miscommunication about staff addressing concerns to a resident about their living situations or issues. Per interviews with residents, two out of three residents interviewed have address that they never heard the facility verbally threatened residents with an eviction. One resident has heard rumors or hearsay about some residents that will be evicted from residents in the community. One witness said that a resident feels that they are going to be evicted.

It was alleged that facility staff is spreading lies about resident. The investigation determined the following: ED Goodwin stated the facility staff does not talk about resident evictions or any issues with residents. If it pertains to a resident who is being evicted, it would be addressed directly to the resident who is being evicted in a formal professional manner. Another staff has stated that there would be no facility staff spreading lies about resident, it is very unprofessional. The staff believe that residents would be spreading lies in the community, some would lie and make up stories. Per interviews with residents two out three have agreed that they never heard the facility staff spread lies about resident. A witness addressed that a resident likes all the staff here and that they do not spread lies but is disappointed in one staff who feels they are making up a story about them. The witness explained that resident likes living here and gets along with everyone and is well liked.

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegations that facility staff is verbally threatening resident with eviction and facility staff is spreading lies about resident has been determined to be unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited at this time and an exit interview was conducted with Executive Director John Goodwin. A copy of the report was provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
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