306003530-3-9-2026-22-AS-APAO-DS87VN-20260315220013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003530
Report Date: 03/09/2026
Date Signed: 03/09/2026 04:20:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250220160315

FACILITY NAME:	GUARDIAN ANGELS HOMES II		FACILITY NUMBER:	306003530
ADMINISTRATOR:	KELLY FRANCIA		FACILITY TYPE:	740
ADDRESS:	18232 E. SANTA CLARA AVE.		TELEPHONE:	(714) 812-0137
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92705
CAPACITY:	6	CENSUS: 5	DATE:	03/09/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Licensee Sonia Garcia Administrators Jonathan Harlan & Kelly Francia		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Resident sustained unexplained injuries or bruising in care
Staff behaved inappropriately with resident in care

INVESTIGATION FINDINGS:

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On March 9, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to continue the investigation into the allegations listed above and to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Licensee Sonia Garcia and Administrators Jonathan Harlan and Kelly Francia were notified via telephone and later arrived to assist with the inspection.

During the course of the investigation, the Department interviewed residents, interviewed staff, reviewed and collected pertinent documents to the complaint. Regarding the allegation, resident sustained unexplained injuries or bruising in care, the following has been concluded: It was alleged that Resident #1 (R1) sustained unexplained injuries or bruising in care. The Department was unable to conduct an interview with R1 due to R1 passing away on June 18, 2024. The Department conducted five resident interviews. One resident was unable to be qualified for an interview. Four out of the five resident interviews were unable to provide any useful information for the complaint. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250220160315

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: GUARDIAN ANGELS HOMES II	FACILITY NUMBER: 306003530
	VISIT DATE: 03/09/2026

NARRATIVE

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However, the four residents reported that staff treat them well. The Department conducted four staff interviews. One staff was unable to provide any useful information for the complaint due to not being employed at the time R1 resided at the facility. However, three out of the four staff interviewed denied the allegation.

Regarding the allegation, staff behaved inappropriately with resident in care, the following has been concluded: It was alleged that Staff #1 (S1) behaved inappropriately to R1. The Department was unable to conduct an interview with R1 due to R1 passing away on June 18, 2024. The Department was also unable to conduct an interview with S1 due to S1 ending his employment with the facility on December 17, 2023. The Department conducted five resident interviews. One resident was unable to be qualified for an interview. Four out of the five resident interviews were unable to provide any useful information for the complaint. However, four residents reported that staff have treated them appropriately. The Department conducted four staff interviews. One staff was unable to provide any useful information for the complaint due to not being employed at the time R1 resided at the facility. However, three out of the four staff interviewed denied the allegation.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the two allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Licensee Sonia Garcia and Administrators Jonathan Harlan and Kelly Francia. A copy of the report was provided at time of visit.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

LIC9099 (FAS) - (06/04)

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