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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 02/13/2025
Date Signed: 02/13/2025 03:51:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250206141343
FACILITY NAME:WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
306004192
ADMINISTRATOR:STEVE SHENFACILITY TYPE:
740
ADDRESS:200 WEST WHITTIER BLVD.TELEPHONE:
(562) 691-1200
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:196CENSUS: 129DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
01:09 PM
MET WITH:Faye Shen- Chief Operating OfficerTIME COMPLETED:
04:06 PM
ALLEGATION(S):
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Facility does not have hot water
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Activities Director Clara Ramirez. LPA explained the reason for the visit. Chief Operating Officer (COO) Faye Shen arrived during the visit.

This agency has investigated the complaint alleging that facility does not have hot water. Regarding the allegation, the following was revealed: During the initial visit on February 13, 2025, LPA Ramirez tested the hot water in the following bedrooms: #114, #116, #217, #222, #226, #323 and #328. The hot water tested between 107.9 to 116.7 degrees Fahrenheit. During the course of the interviews with Residents, Resident 1 (R1) reported that a couple of days ago there was not hot water for two days. Per R1 she has hot water now. Per R2 the hot water was off for a little while and reported that there was a sign by the elevator which notified Residents.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 22-AS-20250206141343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 306004192
VISIT DATE: 02/13/2025
NARRATIVE
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During the course of the interviews with staff, Staff 1 (S1) reported that management tried their best to replace the boiler and stated that the boiler got replaced within two days. During the investigation LPA reviewed documents including the Hot Water Temperature Check dated January 2025. Per Hot Water Temperature Check notes on January 22 and 23 it states boiler rebuilt/replaced heat exchanger, new burners and two new blower pressure switch. LPA reviewed documents including the Etna Heat Transfer Products invoice dated January 22, 2025. Per Etna Heat Transfer Products invoice, the Licensee ordered a tube bundle-kit copper. Per Etna Heat Transfer Products invoice dated January 23, 2025, the Licensee ordered a burner kit, an ignitor kit and a flame sensor kit. Per Etna Heat Transfer Products invoice dated January 24, 2025, the Licensee ordered an air pressure switch kit.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.


LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
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