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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 07/15/2025
Date Signed: 07/24/2025 09:53:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20250521095845
FACILITY NAME:WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
306004192
ADMINISTRATOR:STEVE SHENFACILITY TYPE:
740
ADDRESS:200 WEST WHITTIER BLVD.TELEPHONE:
(562) 691-1200
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:196CENSUS: 114DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Shen FayTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff are taking unauthorized photos of resident.
Staff are bullying resident and calling the resident names.
INVESTIGATION FINDINGS:
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On the above noted date and time, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to investigate two allegations. Upon stating the purpose of the visit, LPA Haddadin was greeted by Administrator (AD) Angie Rentutar and granted entry. During the investigation, LPA Haddadin toured the facility, interviewed staff members and residents, and reviewed facility records. The allegations under review were that "Staff are taking unauthorized photos of resident" and "Staff are bullying resident and calling the resident names." LPA Haddadin interviewed four staff members, four other residents, and the resident in question (R1). All individuals interviewed denied the allegations. Staff members stated that R1 is verbally aggressive towards facility personnel. A review of staff records confirmed that all personnel received appropriate training on residents' personal rights, as documented on form SOC 341. LPA Haddadin also interviewed R1, who denied that the alleged incidents occurred.
*****THIS IS AN AMENDED REPORT*****
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250521095845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 306004192
VISIT DATE: 07/15/2025
NARRATIVE
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 Based on the preponderance of evidence gathered through multiple interviews and a review of records, the allegations that staff took unauthorized photos of a resident and bullied a resident were found to be UNSUBSTANTIATED. This determination signifies that while the alleged incidents may have occurred or the concerns might be valid, there is insufficient evidence to prove that a violation took place. An exit interview was conducted with the Administrator, and a copy of this report was provided to AD, Angie Rentutar
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2