306004192-7-24-2025-22-AS-APAO-DKCQ68-20250808115307

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 07/24/2025
Date Signed: 07/24/2025 01:50:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator Celine Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230109163057

FACILITY NAME:	WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE		FACILITY NUMBER:	306004192
ADMINISTRATOR:	CHIN SHUN LEE LIAU		FACILITY TYPE:	740
ADDRESS:	200 WEST WHITTIER BLVD.		TELEPHONE:	(562) 691-1200
CITY:	LA HABRA	STATE: CA	ZIP CODE:	90631
CAPACITY:	196	CENSUS: 112	DATE:	07/24/2025
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Chief Operating Officer- Faye Shen		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Facility staff slapped resident.
Facility staff handled resident(s) in a rough manner.
Facility staff spoke inappropriately to resident(s).
Facility staff did not treat resident(s) with respect.
Facility staff did not prevent resident from hitting another resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Celine Rodriguez conducted a continuation visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit and met with Chief Operating Officer (COO) Shen.

During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed.

It was alleged that facility staff slapped resident. LPA Rodriguez conducted 5 resident interviews, of which all 5 interviews did not corroborate with the allegation. Interviews with the residents, denied of being slapped by staff 1 (S1), and also denied of witnessing S1 slap a resident. LPA Rodriguez conducted 2 staff interviews, of which both interviews also did not corroborate with the allegation by verifying that there was never an instance where a resident has complained about being slapped by staff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230109163057

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE	FACILITY NUMBER: 306004192
	VISIT DATE: 07/24/2025

NARRATIVE

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Per record review, LPA Rodriguez observed that there was no documentation regarding this incident with (S1) and that S1 was trained on how to care for residents and resident rights. During the tour of the facility, LPA Rodriguez observed S1 on the Memory Care unit cleaning the hallway.

It was alleged that facility staff handled resident(s) in a rough manner. LPA Rodriguez conducted 5 resident interviews, of which all 5 interviews did not corroborate with the allegation. 2 out of the 2 staff interviews did not corroborate with the allegation by verifying that there has not been an instance where staff handled resident(s) in a rough manner. Per record review, LPA Rodriguez observed that there was no documentation regarding this incident and that staff are trained on how to care for residents. During the tour of the facility, LPA Rodriguez observed that staff were assisting residents, and both staff and resident(s) were calm and not being handled roughly.

It was alleged that facility staff spoke inappropriately to resident(s). LPA Rodriguez conducted 5 resident interviews, of which all 5 interviews did not corroborate with the allegation. 2 out of the 2 staff interviews did not corroborate with the allegation by stating that if a resident complained about staff, then management will meet with that staff member, and will also conduct a corrective action plan. Per record review, LPA Rodriguez observed that there was no documentation regarding this incident and that the corrective action plan taken with staff 1 (S1) was due to an unrelated issue (S1 excessive absenteeism) from the allegation.

It was alleged that facility staff did not treat resident(s) with respect. LPA Rodriguez conducted 5 resident interviews, of which 3 out of the 5 interviews did not corroborate with the allegation, however 2 out of the 5 resident interviews corroborated with the allegation by stating that staff do not treat resident(s) with respect due to staff implementing “too many rules” (such as having to be respectful to one another, no smoking in room, no foul language). 2 out of the 2 staff interviews did not corroborate with the allegation by stating that there have not been complaints about staff being disrespectful to residents, however there have been complaints about between staff and staff regarding staff 1 (S1) being lazy, but not regarding how staff treats residents.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20230109163057

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE	FACILITY NUMBER: 306004192
	VISIT DATE: 07/24/2025

NARRATIVE

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It was alleged that facility staff did not prevent resident from hitting another resident. LPA Rodriguez conducted 5 resident interviews, of which all 5 interviews did not corroborate with the allegation. However, 3 resident interviews stated that they would hit another resident as self-defense if they felt like they were being disrespected but verified that they have not done so. 2 out of the 2 staff interviews conducted did not corroborate with the allegation, however 1 out of the 2 staff interviews specified that there was an instance in the past where resident 1 (R1) and resident 2 (R2) were out in the community without staff, and R1 hit R2, to which upon their return to the facility, that was when staff were notified.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with COO Shen. A copy of this report was explained and provided during the visit.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025

LIC9099 (FAS) - (06/04)

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