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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 07/24/2025
Date Signed: 07/24/2025 01:51:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2023 and conducted by Evaluator Celine Rodriguez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230426155348
FACILITY NAME:WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
306004192
ADMINISTRATOR:CHIN SHUN LEE LIAUFACILITY TYPE:
740
ADDRESS:200 WEST WHITTIER BLVD.TELEPHONE:
(562) 691-1200
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:196CENSUS: 112DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Chief Operating Officer-Faye ShenTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff failed to intervene in verbal altercation between resident and visitor
Staff failed to meet residents hygienic needs
Facility allowing resident to smoke in non designated areas
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Celine Rodriguez conducted a continuation visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit and met with Chief Operating Officer (COO) Faye Shen.

During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed.

It was alleged that staff failed to intervene in verbal altercation between resident and visitor. LPA Rodriguez conducted 5 out of 5 resident interviews of which all 5 interviews did not corroborate with the allegation. 2 out of 2 staff interviews did not corroborate with the allegation. Per record review, there was no documentation regarding this incident. During the tour of the facility, LPA Rodriguez observed visitors entering the facility, and did not witness any verbal altercations among residents and visitors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230426155348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 306004192
VISIT DATE: 07/24/2025
NARRATIVE
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It was alleged that staff failed to meet residents hygienic needs.LPA Rodriguez conducted 5 out of 5 resident interviews of which all 5 interviews did not corroborate with the allegation. 2 out of 2 staff interviews did not corroborate with the allegation by stating that staff will assist residents with meeting their hygienic needs at least twice a week. 2 out of the 2 staff interviews also stated that often times, prior to admission to the facility, residents are homeless, which is why they make appear unhygienic, but that staff are present to assist. Per record review of the facility bathing log, it was observed that residents were bathed between 2 to 3 times a week. During the tour of the facility, LPA Rodriguez observed that residents were clean and no odor was observed.

It was alleged that facility allowing resident to smoke in non-designated areas. LPA Rodriguez conducted 5 out of 5 resident interviews of which all 5 interviews did not corroborate with the allegation. 5 out of 5 resident interviews verified that the designated smoking area at the facility is located outside, in the patio area on the first floor. 2 out of the 2 staff interviews conducted did not corroborate with the allegation by stating that residents know the designated smoking areas, however stated that resident 1 (R1) used to have a habit of smoking in their room but ever since R1 was informed of needing to smoke outside, R1 does so. During the tour of the facility, LPA Rodriguez observed R1 smoking in the designated facility smoking area four times.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with COO Shen.

A copy of this report was explained and provided during the visit.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2