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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 01/28/2026
Date Signed: 01/28/2026 01:44:01 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260123125748
FACILITY NAME:WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
306004192
ADMINISTRATOR:STEVE SHENFACILITY TYPE:
740
ADDRESS:200 WEST WHITTIER BLVD.TELEPHONE:
(562) 691-1200
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:196CENSUS: 119DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
07:37 AM
MET WITH:Faye ShenTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Unlawful eviction
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Chief Operating Officer (COO) Faye Shen, discussed the purpose of the inspection, and explained the allegation.

The investigation into the allegation of unlawful eviction revealed the following: During the course of the investigation, LPA inspected the facility, interviewed COO, residents, and staff, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) Eviction Notice dated January 20, 2026, a facility incident report dated January 19, 2026, Resident #2’s (R2) Physician’s Report dated April 1, 2024, and R1’s Physician’s Report dated August 15, 2025.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260123125748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 306004192
VISIT DATE: 01/28/2026
NARRATIVE
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It was alleged that R1 is being evicted unlawfully. LPA reviewed R1’s Eviction Notice dated January 20, 2026, which states that R1 is being evicted for violating house rules when they inappropriately touched and spoke to R2 and entered R2’s room without permission. LPA reviewed a facility incident report dated January 19, 2026, which states that on January 17, 2026, around 6:30PM, R1 was seen on the facility’s surveillance video entering the elevator with R2 and that R2 reported that R1 touched them inappropriately, made a sexual comment, then touched them inappropriately again while in the elevator. The incident report also states that on January 17, 2026, around 11:15PM, R1 was seen on the facility’s surveillance video entering R2’s room, R2 reported that R1 entered their room uninvited and asked for a kiss, R2 stated they gave R1 a kiss because they were flustered, and the surveillance video showed R1 leaving R2’s room at around 11:30PM. LPA interviewed R2 who confirmed that R1 engaged in these behaviors, that R2 did not consent to R1’s actions, and that R2 was made uncomfortable by these actions. Per COO and R2’s Physician’s Report dated April 1, 2024, R1 does not have confusion. LPA interviewed R1 who admitted to touching R2 inappropriately, but claimed they did it in an innocent manner, and also admitted to entering R2’s room and speaking inappropriately to R2. Per COO and R1’s Physician’s Report dated August 15, 2025, R1 has mild cognitive impairment. COO also stated that although surveillance footage did not capture R1’s behavior, as they took place in an elevator and R2’s room, the footage placed R1 at those locations at the times that R2 alleged the incidents took place.

The Department has investigated the above allegation and found it to be Unfounded, meaning the allegation was false, could not have happened, or is without reasonable basis. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2