306004509-5-27-2025-22-AS-APAO-DHCQQL-20250605122231

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004509
Report Date: 05/27/2025
Date Signed: 05/27/2025 09:11:22 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250417154932

FACILITY NAME:	BONAFIDE HOME CARE		FACILITY NUMBER:	306004509
ADMINISTRATOR:	ERLEEN B. RINEHART		FACILITY TYPE:	740
ADDRESS:	25215 ROMERA PL.		TELEPHONE:	(949) 306-1521
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	6	CENSUS: 5	DATE:	05/27/2025
		UNANNOUNCED	TIME BEGAN:	07:35 AM
MET WITH:	Erleen Rinehart		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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-Staff financially abused resident in care
-Licensee allowed another individual to operate the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegation. LPA arrived at facility and was greeted at the door and granted entry by staff. LPA spoke with Erleen Rinehart, Administrator and explained the purpose of the visit.

During the course of the investigation, interviews were conducted, a tour of the physical plant of the facility was conducted, a review of resident records was completed and copy of pertinent documents obtained.
It is alleged staff financially abused resident in care. Review of records revealed that resident in question passed away in October of 2024 and unable to interview. Interview with Administrator stated that resident in question had a POA and they never borrowed any monies from that resident. Administrator stated that they have never borrowed money from any of the residents at the facility. Interview with 1 of 1 resident
Continued on LIC9099

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250417154932

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BONAFIDE HOME CARE	FACILITY NUMBER: 306004509
	VISIT DATE: 05/27/2025

NARRATIVE

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stated that they have never heard any of the staff ask a resident to borrow money or take any money from the residents. Based on the conflicting information received from interviews, the lack of information regarding incident, and lack of corroborating witness to the incident, LPA is unable to determine if the alleged violation occurred as reported.
It is alleged that licensee allowed another individual to operate the facility. Complaint details indicate that the Administrators husband is the licensee. Record review revealed that facility has been licensed since 2013 and reflect the licensee to be an entity with Administrator being part of the entity. Interview with 2 of 2 staff stated that they were hired by the Administrator and have not met any other individual to claim to be the owner or act as such. Interview with 2 of 2 resident stated that since they have moved in the facility they have only met the Administrator as the owner and they have not seen any other person at the facility indicating or acting as the owner of the facility.
Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.
An exit interview was conducted with facility representative and a copy of this LIC9099 report was left at facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025

LIC9099 (FAS) - (06/04)

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