306004761-7-10-2025-22-AS-MSEY-DJML8R-20250716083223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004761
Report Date: 07/10/2025
Date Signed: 07/10/2025 04:44:30 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2021 and conducted by Evaluator Cheyenne Ratajczak

COMPLAINT CONTROL NUMBER: 22-AS-20210330154030

FACILITY NAME:	CAMBRIDGE COURT		FACILITY NUMBER:	306004761
ADMINISTRATOR:	LAUREN CHON		FACILITY TYPE:	740
ADDRESS:	1621 COMMONWEALTH AVENUE, EAST		TELEPHONE:	(714) 992-1750
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92831
CAPACITY:	99	CENSUS: 71	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Lauren Chon		TIME COMPLETED:	04:43 PM

ALLEGATION(S):

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Staff did not groom resident
Licensee did not seek timely medical attention for resident in care
Staff did not bathe resident
Staff stole resident's personal property
Staff spoke to resident inappropriately
Staff mismanaged resident's medication

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations.

During the investigation, the department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

***Report continued on 9099-C***

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cheyenne Ratajczak
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20210330154030

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CAMBRIDGE COURT	FACILITY NUMBER: 306004761
	VISIT DATE: 07/10/2025

NARRATIVE

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Allegation: Staff did not groom resident-Unfounded
The Department conducted interviews with staff and residents. Interviews with residents indicated that their grooming needs are being met by facility staff. Residents were able to get their fingernails cut at the facility salon. Residents interviewed revealed that they are seen by a podiatrist who comes into the facility. Staff interviews further revealed they have a podiatrist that comes to the facility every one to two months. Residents would have to agree to this service and would be charged if they did not have the right insurance.
Allegation: Licensee did not seek timely medical attention for resident in care-Unfounded
The Department conducted interviews with staff and residents. Resident interviews revealed they have not needed medical attention but feel confident that staff would seek it timely manner. Interview with staff revealed that in some cases they will try to get medical professionals to come to the facility to make it easier for the residents.
Allegation: Staff did not bathe resident-Unfounded
The Department conducted interviews with staff and residents. Some residents are assisted by staff with their showers which are two (2) to three (3) times a week. Resident interviews indicated that they receive their showers as scheduled.
Allegation: Staff stole resident's personal property- Unfounded
The Department conducted interviews with staff and residents. Resident interviews revealed that have not had any stolen property. Staff interviews revealed residents had not reported any stolen property.
Allegation: Staff spoke to resident inappropriately- Unfounded
The Department conducted interviews with staff and residents. LPA interviewed residents in which they stated staff do not yell at them or speak inappropriately to them and that staff treat them very well. LPA interviewed staff in which they stated they have not observed staff talking inappropriately to residents.
Allegation: Staff mismanaged resident's medication- Unfounded
The Department conducted interviews with staff and residents. Interviews with residents revealed they have not had any issues with medications or they manage their own medication.   LPA did a walk-through of the facility and did not observe any medications on the floor.

Based on this information, the Department did not find any evidence to prove the allegation that staff do not provide adequate care and supervision, therefore this allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.
At this time no citations were issued.
Exit interview was conducted and a copy of this report was provided to the facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cheyenne Ratajczak
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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