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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005211
Report Date: 04/14/2025
Date Signed: 04/14/2025 12:55:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2025 and conducted by Evaluator RoseMarie Ruppert
COMPLAINT CONTROL NUMBER: 22-AS-20250328143510
FACILITY NAME:ARDENT CAREFACILITY NUMBER:
306005211
ADMINISTRATOR:MELINDA FLORESFACILITY TYPE:
740
ADDRESS:1665 SOUTH BROOKHURST STREETTELEPHONE:
(714) 991-0991
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:27CENSUS: DATE:
04/14/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Alex Blancarte, Assistant Administrator (AA)TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff restricted resident's visitation rights
Staff engaged in a verbal altercation in front of resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rose Ruppert made an announced visit to deliver findings after a complaint visit on April 3, 2025. LPA was greeted and granted entry and met with Alex Blancarte, Assistant Administrator (AA).

LPA reviewed facility Visiting Policy, Visitor's Log for 2025, House Rules, Unusual Incident Reports and Staff Schedule. LPA also reviewed five of five resident records and four of four staff files. LPA interviewed residents, staff, family members and eyewitnesses regarding resident visitation rights. All residents denied allegation that visitation rights are restricted.

LPA reviewed the visitor's log for 2025 and noted visitors were allowed to visit with the resident. The facility stated visiting hours in the House Rules from 8am to 8pm and the visitor had wanted to visit after 8:30pm. The visitor was advised by staff that the resident's roommate was already asleep and that visitors would not
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250328143510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ARDENT CARE
FACILITY NUMBER: 306005211
VISIT DATE: 04/14/2025
NARRATIVE
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(continued from LIC 9099)

be appropriate at this time.

In all staff interviews it was noted that this resident's family member has had multiple incidents with staff members. The incident in this report occurred between the staff member and family member upon the resident's return to the community. An eyewitness to the incident stated the staff member was trying to de-escalate the situation and the resident asked the family member to stop. The resident walked away and went to their room. The staff member attempted to remain calm and resolve the situation. Upon resident interview, the resident denied the allegation.

Although the above allegations may have happened there is not a preponderance of evidence to prove the alleged violatiosn occurred; therefore, the allegations that staff restricted resident's visitation rights and engaged in a verbal altercation in front of resident in care are unsubstantiated.

An exit interview was conducted with Alex Biancarte, Assistant Administrator and a copy of the report was given at the time of the visit.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2