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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 01/13/2026
Date Signed: 01/13/2026 04:36:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2022 and conducted by Evaluator Brandon Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20220721101300
FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:SARAH CLEESENFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 123DATE:
01/13/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Executive Director Melanie WashingtonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not have adequate record keeping.
Resident's hygiene needs are not being met.
Resident was left out of bed for an extended period of time.
Facility does not have adequate staffing.
Facility does not have PPE.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On January 13, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Melanie Washington was present and assisted on today's visit.

During the course of the investigation, the Department reviewed facility records, and conducted resident and staff interviews. Regarding the allegation that, facility does not have adequate record keeping, the following was discussed: The Department conducted seven staff interviews. Four of the seven staff interviewed denied the allegation and denied any issues with the facility's record keping. However, three out of the seven staff interviewed corroborated the allegation and stated that there were previous issues with the facility's record keeping.

CONTINUED ON LIC9099-C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20220721101300
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNNYCREST SENIOR LIVING
FACILITY NUMBER: 306005223
VISIT DATE: 01/13/2026
NARRATIVE
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Regarding the allegation, resident's hygiene needs are not being met, the following has been concluded: The Department conducted seven resident interviews. Six out of the seven residents interviewed denied the allegation and stated that all of their hygiene needs have been met by the facility. However, one of the seven residents interviewed stated that their hygiene needs were not being met due to staffing issues at the facility. The Department conducted seven staff interviews. Six out of the seven staff interviewed denied the allegation and stated hat resident hygiene needs have been met by the facility. However, one out of the seven staff interviewed corroborated the allegation.

Regarding the allegation, resident was left out of bed for an extended period of time, the following has been concluded: The Department conducted seven resident interviews. Seven out of seven residents interviewed denied the allegation and stated that they have not heard of any resident being left out of bed for an extended period of time. The Department conducted seven staff interviews. Seven out of the seven staff interviewed denied the allegation and stated that they have not heard of any resident being left out of bed for an extended period of time.

Regarding the allegation, facility does not have adequate staffing, the following has been concluded: The Department was unable to obtain any staffing records from the facility for the time period that this complaint was received. The Department conducted seven resident interviews. Six out of the seven residents interviewed denied the allegation and stated that they believe there has been adequate staffing at the facility. However, one of the seven residents interviewed corroborated the allegation and stated that there were previous issues with staffing at the facility.

Regarding the allegation that, facility does not have PPE, the following has been concluded: The Department conducted seven resident interviews. Seven out of the seven residents interviewed denied the allegation and stated there has been sufficient supply of PPE at the facility. The Department conducted seven staff interviews. Seven out of the seven staff interviewed also denied the allegation and confirmed there has always been a sufficient supply of PPE at the facility.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the five allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2022 and conducted by Evaluator Brandon Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20220721101300

FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:SARAH CLEESENFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 123DATE:
01/13/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Executive Director Melanie WashingtonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Medication room is in disrepair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On January 13, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Melanie Washington was present and assisted on today's visit.

During the course of the investigation, the Department conducted a tour of the physical plant of the facility and conducted staff interviews. Regarding the allegation that, medication room is in disrepair, the following has been concluded: The Department conducted seven staff interviews. Seven out of the seven staff interviewed denied the allegation and denied the medication room ever being in disrepair. The Department also conducted a tour of the medication room on two separate occasions and observed the medication room to be in good condition, and free of any hazards.
CONTINUED ON LIC9099-C
Unfounded
Estimated Days of Completion: 90
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20220721101300
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNNYCREST SENIOR LIVING
FACILITY NUMBER: 306005223
VISIT DATE: 01/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4