306005223-1-13-2026-22-AS-SSAS-DQE3WE-20260116173636

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 01/13/2026
Date Signed: 01/13/2026 04:33:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2022 and conducted by Evaluator Brandon Lopez

COMPLAINT CONTROL NUMBER: 22-AS-20220815094602

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	SARAH CLEESEN		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 123	DATE:	01/13/2026
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Exective Director Melanie Washington		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Residents are not provided care in a timely manner due to facility being understaffed.
Facility is not promptly and appropriately responding to residents' concerns.
Facility equipments are in disrepair.

INVESTIGATION FINDINGS:

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On January 13, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Melanie Washington was present and assisted on today's visit.

During the course of the investigation, the Department reviewed facility records, and conducted resident and staff interviews. Regarding the allegation, residents are not provided care in a timely manner due to facility being understaffed, the following has been concluded: The Department was unable to obtain any staffing records from the facility for the time period that this complaint was received. The Department conducted six resident interviews. Four out of the seven residents interviewed denied the allegation and stated that they believe there has been adequate staffing at the facility and that they have been provided care in a timely manner. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20220815094602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 01/13/2026

NARRATIVE

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However, two of the six residents interviewed corroborated the allegation and stated that there were previous issues with staffing at the facility. The two residents also stated that residents were not being provided care in a timely manner due to the staffing issues. The Department conducted four staff interviews. Two out of the four staff interviewed denied the allegation. However, two out of the four staff interviewed also corroborated the allegation and stated that previously, residents were not provided care in a timely manner due to staffing issues at the facility.

Regarding the allegation that, facility is not promptly and appropriately responding to residents' concerns, the following has been concluded: The Department conducted six resident interviews. Five out of the six residents interviewed denied the allegation and stated that their concerns have been addressed appropriately by the facility. However, one out of the six residents interviewed corroborated the allegation and stated that her concerns were not addressed appropriately by the facility. The Department conducted four staff interviews. Four of the four staff interviewed denied the allegation and stated that residents concerns have been addressed appropriately.

Regarding the allegation that, facility equipment's are in disrepair, the following has been concluded: The Department conducted six resident interviews. Four of the six residents interviewed denied the allegation and stated that they have not had any issues with the facility's equipment's. However, two out of the six residents interviewed corroborated the allegation and confirmed they have had previous issues with the facility's equipment's. The Department conducted four staff interviews. Four out of the four staff interviewed denied the allegation and denied ever hearing of any issues with the facility's equipment's.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the three allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

LIC9099 (FAS) - (06/04)

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