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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 02/09/2026
Date Signed: 02/09/2026 04:59:09 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Eboni Bentley
COMPLAINT CONTROL NUMBER: 22-AS-20250917152500
FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:AGUIRRE, MONICAFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 116DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melanie Washington- Executive DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff do not ensure residents laundry service is provided in a timely manner.
INVESTIGATION FINDINGS:
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On February 9, 2026, Licensing Program Analyst (LPA) Eboni Bentley arrived unannounced to conduct the subsequent complaint investigation visit into the above allegations. LPA introduced self and stated the purpose of the visit to Executive Director (ED) Melanie Washington.

During the initial visit on September 26, 2025, LPA obtained copies of pertinent facility records for review: Resident/staff rosters, laundry and housekeeping schedules, and documents for ten residents which includes face sheets, physician’s reports, service plans, and admissions agreements. LPA toured the facility and interviewed residents and staff.

CONTINUE TO LICE9099-C......
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20250917152500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNNYCREST SENIOR LIVING
FACILITY NUMBER: 306005223
VISIT DATE: 02/09/2026
NARRATIVE
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The following was revealed during the course of the investigation:

Regarding the allegation that Staff do not ensure residents laundry service is provided in a timely manner, the investigation revealed the following: LPA observed nine out of ten laundry bags in resident rooms that were empty and eight out of ten residents interviewed reported laundry service is provided in a timely manner. Residents interviewed, stated they had no issues with the frequency of when laundry is done nor the cleanliness of the laundered clothing. The facility provided a laundry schedule for residents and LPA observed a functioning laundry room during the visit. Therefore, this agency has investigated the complaint allegation and based observations made and interviews conducted, the above allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed this portion of the complaint.

An exit interview was conducted with Executive Director Melanie Washington, and a copy of this report was provided at the end of the visit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Eboni Bentley
COMPLAINT CONTROL NUMBER: 22-AS-20250917152500

FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:AGUIRRE, MONICAFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 113DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melanie Washington- Executive DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Staff does not ensure resident is accorded respect from other residents.
INVESTIGATION FINDINGS:
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Regarding the allegation, Staff do not ensure resident is accorded respect from other residents, it is alleged that the staff do not keep other residents from spying on a residents or making them feel uncomfortable. Based on interviews conducted, nine out of ten residents interviewed denied the complaint allegation. Multiple residents stated they are treated well by other residents and stated they have not observed any residents being mistreated or spied on by other residents at any time. Four out of four staff interviewed stated all residents are treated well by both residents and staff, and always provided dignity, respect, and privacy.
Based on the information gathered during the investigation through interviews, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Melanie Washington, and a copy of this report was provided at the end of the visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3