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32 | Regarding the allegation that facility did not safeguard resident's cellphone which led to its theft: it was alleged that R1’s cell phone went missing from their room, staff searched for the phone and could not find it, the phone reappeared in R1’s room a few days after it went missing without explanation, and one of R1’s hearing aids also went missing. LPA inspected the facility, conducted health and safety checks on residents present, and observed no health and safety issues. LPA interviewed AD who stated that R1 is no longer a resident of the facility, there are no major issues regarding theft and loss at the facility, the facility does not handle or store resident property, and residents are responsible for safeguarding the property they bring into the facility. LPA interviewed Staff #1 (S1), the staff who oversaw the investigation into R1’s missing property, who denied the allegation. S1 denied there are major issues regarding theft or loss at the facility, stating that most lost items were later found. S1 stated they investigated the loss of R1’s cell phone and hearing aid and did not obtain information that they were stolen. LPA interviewed six residents and obtained information that there was at least one other alleged theft approximately two years ago that was investigated by the police, but the police could not identify the suspect and LPA did not obtain information that there are systemic issues of theft at the facility. LPA interviewed two out of two care staff present and did not obtain information corroborating the allegation. The information obtained did not corroborate that R1’s missing items were stolen, that there is a systemic issue of theft at the facility, or that the facility’s theft and loss policies are inadequate. The information obtained did not corroborate the allegation.
Regarding the allegation that the facility did not follow their theft and loss policy regarding the theft of resident's cellphone: it was alleged that R1’s cell phone and hearing aid went missing, the facility was aware of another resident who sometimes takes other residents’ property but did not search this resident’s room for the missing items, and the facility did not investigate the thefts, review camera footage, or call the police. LPA inspected the facility, conducted health and safety checks on residents present, and observed no health and safety issues. LPA reviewed R1’s Admission Agreement which indicates that the facility’s theft and loss policy states that the facility will create an inventory of each resident’s personal items brought into the facility and the facility will not be responsible for items not on that inventory. Per R1’s Admission Agreement, R1’s personal property inventory, which R1 signed, did not include R1’s cell phone or hearing aid. LPA interviewed AD who stated that there are no major issues regarding theft and loss at the facility, the facility does not handle or store resident property, and residents are responsible for safeguarding the property they bring into the facility. |