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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005334
Report Date: 02/12/2026
Date Signed: 02/12/2026 02:53:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20251219121144
FACILITY NAME:WONDER'S YEARSFACILITY NUMBER:
306005334
ADMINISTRATOR:JUAN M. GARCIA TRUJILLOFACILITY TYPE:
740
ADDRESS:24301 BARK STREETTELEPHONE:
(949) 215-4087
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:6CENSUS: 3DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Juan GarciaTIME COMPLETED:
11:58 AM
ALLEGATION(S):
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Uncleared individuals are providing care and supervision
Staff left the residents unattended
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to deliver findings regarding the allegations. Upon arrival, LPA Haddadin was greeted and granted entry by Administrator (AD) Juan Garcia Trujillo. During the investigation, LPA obtained and reviewed facility records and text message records, conducted staff interviews, and attempted to interview the residents in care.
It was alleged that uncleared individuals were providing care and supervision and that residents were left unattended. The complaint received stated that, on December 10, 2025, the Orange County Fire Authority (OCFA) and Orange County Sherrif Department ( OCSD) responded to a medical emergency at the facility from Resident (R1). OCFA was unable to gain entry because no staff were present. OCFA contacted AD Juan Garcia Trujillo, who arrived at the facility and informed OCFA that a caregiver should have been working and that he did not know what occurred.
{***CONTINUE 9099C***}
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20251219121144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WONDER'S YEARS
FACILITY NUMBER: 306005334
VISIT DATE: 02/12/2026
NARRATIVE
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LPA Haddadin interviewed the AD, who corroborated the allegations. AD stated that Caregiver (C1) was expected to be on site on the date OCFA responded; however, C1 was not present and was not cleared to work at the facility. The Administrator admitted that he did not obtain a criminal background clearance for C1 because C1 was expected to work only that one day to assist while the Administrator addressed a personal emergency. LPA also checked the Guardian System and was unable to find C1 on the cleared list.
LPA was unable to interview C1 because C1 could not be located using the information provided by the Administrator. LPA attempted to interview the two residents in care; however, due to the residents’ cognitive and mental condition, LPA was unable to obtain reliable statements.
Based on interviews conducted, and review of documents obtained, , the preponderance of evidence standard has been met, therefore the allegations are SUBSTANTIATED. The facility is being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report along with appeal rights were provided to AD
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 22-AS-20251219121144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: WONDER'S YEARS
FACILITY NUMBER: 306005334
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/13/2026
Section Cited
CCR
87355(e)
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87355(e)All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility.This requirement is not met as evidence by:
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Licensee will review, and read title 22 section 87355(e) to refresh self on obtaining background clearance. Also LPA educated AD on the secion .
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 Based on LPA's, interviews and record reviews, Licensee failed to obtain criminal background clearance for caregiver. This posed an immediate health and safety risk to residents in care.
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Type A
02/13/2026
Section Cited
CCR
87464(f)(1)
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87464(f)(1)Basic services shall at a minimum include:Care and supervision. This requirement is not met as evidence by: Based on LPA's, interviews and record reviews, Licensee did not provide
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Licensee will conduct a review of this section and provide a written statement showing his understanding and provide proof via E mail to LPA by POC due date
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care and left resident without supervision which prompted R1 to call 911. This posed an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20251219121144

FACILITY NAME:WONDER'S YEARSFACILITY NUMBER:
306005334
ADMINISTRATOR:JUAN M. GARCIA TRUJILLOFACILITY TYPE:
740
ADDRESS:24301 BARK STREETTELEPHONE:
(949) 215-4087
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:6CENSUS: 3DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Juan GarciaTIME COMPLETED:
11:58 AM
ALLEGATION(S):
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Staff did not ensure a resident consumed an appropriate amount of liquid
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to deliver findings regarding the allegations. Upon arrival, LPA Haddadin was greeted and granted entry by Administrator (AD) Juan Garcia Trujillo. During the investigation, LPA obtained and reviewed facility records and text message communications, conducted staff interviews, and attempted to interview two of the residents in care. It was alleged that staff did not ensure a resident consumed an appropriate amount of liquids. During interviews, both the Administrator and Staff 1 (S1) denied the allegation and stated that Resident 1 (R1), who had been admitted to the facility for approximately 10 days, refused meals and fluids at times. LPA reviewed records and text message communications between the Administrator and the resident’s Power of Attorney (POA), which reflected that the facility informed the POA of R1’s refusal of meals/liquid intake and requested guidance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20251219121144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WONDER'S YEARS
FACILITY NUMBER: 306005334
VISIT DATE: 02/12/2026
NARRATIVE
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LPA conducted an interview with R1’s POA, who also denied the allegation and stated the facility made efforts to offer meals and fluids; however, R1 refused, which the POA reported had occurred at a prior facility as well. LPA conducted a walk-through of the facility and observed the facility maintained at least two days of perishable food and seven days of nonperishable food. LPA attempted to interview the two residents in care; however, due to the residents’ cognitive and mental condition, LPA was unable to obtain reliable statements. Based on observations, interviews, and record review, there is not a preponderance of evidence to determine whether the alleged violation occurred. Therefore, the allegation is determined to be unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the Administrator.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5