306005603-10-1-2025-22-AS-APAO-DMAUL3-20251009154005

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005603
Report Date: 10/01/2025
Date Signed: 10/01/2025 11:46:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2023 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230712154640

FACILITY NAME:	CITRUS HILLS ASSISTED LIVING		FACILITY NUMBER:	306005603
ADMINISTRATOR:	ITZAYANA BARBA AGUIRRE		FACILITY TYPE:	740
ADDRESS:	142 S PROSPECT ST		TELEPHONE:	(714) 639-3590
CITY:	ORANGE	STATE: CA	ZIP CODE:	92869
CAPACITY:	95	CENSUS: 87	DATE:	10/01/2025
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Charles Marinko-Executive Director		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Facility staff failed to ensure resident receive unopened correspondence in a prompt manner.
Facility staff required resident to open their packages in front of staff.
Facility staff verbally harassed resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on July 12, 2023. LPA was greeted and granted entry into the facility and met with Executive Director (ED) Charles Marinko. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility staff failed to ensure resident receive unopened correspondence in a prompt manner. Regarding the allegation the following was revealed: During the course of the interviews two of eight individuals interviewed confirmed the allegation. During the course of the interviews with residents, Resident 1 (R1) reported that staff deliver his mail unopened. Per R2, staff bring her mail to her bedroom and stated that her mail is never open. R3 reported that the mail man provides his mail and stated that his mail is always sealed. Per R4, staff members made him open his package in front of them. During the course of the interviews with staff, Staff 1 (S1) reported that staff never open the residents’ mail.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230712154640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CITRUS HILLS ASSISTED LIVING	FACILITY NUMBER: 306005603
	VISIT DATE: 10/01/2025

NARRATIVE

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During the interviews the AD reported that the receptionist delivers the residents mail and packages during lunch and/or after 3:00 p.m. Per AD, the residents always received their mail unopened.

Regarding the allegation that facility staff required resident to open their packages in front of staff, the following was revealed: During the course of the interviews two of eight individuals interviewed confirmed the allegation. During the course of the interviews with residents, R1 reported that he does not have to open his packages in front of staff. Per R2, she does not have to open her packages in front of staff. R3 reported that his packages are always unopened. Per R4, staff members made him open his package in front of them. During the course of the interviews with staff, S1 reported that staff never require the residents to open their packages in front of them. During the interviews the AD reported that the residents have the right to refuse to open their packages. Per AD, if a resident receives a package that sounds like medication and the facility manages the resident's medication, staff will ask the resident if they could open the package so that the medication can be put in the Medication Room.

Regarding the allegation that facility staff verbally harassed resident, the following was revealed: During the course of the interviews with residents, R1 reported that he has never been harassed by staff and stated that staff are good people. Per R2, staff are respectful and do not harass her. R3 reported that staff do not verbally harass him. Per R4, staff are pushy and demanding. During the course of the interviews with staff, S1 reported that staff do not verbally harass the residents in care. Per S1, staff are respectful and are good people. During the interviews the AD reported that staff do not verbally harass the residents.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.
LPA conducted an exit interview with ED Marinko, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025

LIC9099 (FAS) - (06/04)

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