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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005603
Report Date: 02/20/2026
Date Signed: 02/20/2026 03:57:47 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2022 and conducted by Evaluator Hanna Gough
COMPLAINT CONTROL NUMBER: 22-AS-20220523154103
FACILITY NAME:CITRUS HILLS ASSISTED LIVINGFACILITY NUMBER:
306005603
ADMINISTRATOR:JUAN JORGE POEMAPE-DIAZFACILITY TYPE:
740
ADDRESS:142 S PROSPECT STTELEPHONE:
(714) 639-3590
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:95CENSUS: 93DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Charles MarinkoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Facility increased resident rent in excess of the allowed SSI/SSP amount.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct a complaint investigation into the above mentioned allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Charles Marinko and discussed the purpose of the visit.

Regarding facility allegation of Facility increased resident rent in excess of the allowed SSI/SSP amount revealed the following: It was alleged that staff notified Witness #1 (W1) of an excessive rent increase starting August 1, 2022. LPA observed Resident #1(R1) admission agreement and was admitted to the facility on November 6, 2020. LPA observed the agreement was signed by R1, R1s responsible party and facility staff. LPA observed the admission agreement stating that the facility has the right to change the amount of the fees at any time with a 60 day written notice. LPA observed that the rent for R1 was to be $1200 at the time the agreement was signed.

Continue on 9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20220523154103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CITRUS HILLS ASSISTED LIVING
FACILITY NUMBER: 306005603
VISIT DATE: 02/20/2026
NARRATIVE
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LPA reviewed a rate increase letter dated May 22, 2022, stating that on August 1, 2022, R1s rate will increase to $3000 a month with an extra service charge of $900. This letter was signed by facility staff and sent to R1s responsible party. LPA observed rental statements for R1 from their responsible party from April 2022- October 2023 showing that the rent stayed at $1200 and that the rate increase did not go into effect.

Interviews with 2 of 7 staff revealed that R1 did not have a rate increase until November of 2023. 2 of 7 staff informed LPA that the rent increase letter found in R1s file was never put into effect and they never paid that amount during their time at the facility. 2 of 7 staff informed LPA that R1 moved out of the facility in 2025. 5 of 7 staff informed LPA they were care staff and would not know about rent.

LPA was unable to interview R1 due to not residing at the facility any longer.

Based on the information gathered and the interviews conducted, the Department finds that the allegation is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was left at the facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2022 and conducted by Evaluator Hanna Gough
COMPLAINT CONTROL NUMBER: 22-AS-20220523154103

FACILITY NAME:CITRUS HILLS ASSISTED LIVINGFACILITY NUMBER:
306005603
ADMINISTRATOR:JUAN JORGE POEMAPE-DIAZFACILITY TYPE:
740
ADDRESS:142 S PROSPECT STTELEPHONE:
(714) 639-3590
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:95CENSUS: 93DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Charles MarinkoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Facility is in disrepair
Facility staffing is inadequate to meet resident's needs.
Facility is not maintained in conformity with the regulations adopted by the State Fire Marshal
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct an investigation into the above mentioned complaint allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Charles Marinko and discussed the purpose of the visit.

Regarding the facility allegation of Facility is in disrepair revealed the following: It was alleged that the call button system was not operational as well as the elevator. LPA observed the call light system and elevator to be functional. LPA did not observe an elevator report from 2022. LPA observed a current license for the elevator stating that it was inspected on September 30, 2025, and passed. LPA observed the call light in resident bedrooms to be operational and signal the staff devices to notify them of a call button has been activated.LPA observed the front desk and back office to have screens that show when a call light has been activated, when staff acknowledge it and when staff turn it off at the residents bedside. LPA observed 7 of 7 residents to use the pull chords and found them to be operational with a staff response of less than 5 minutes. LPA did not observe a call light response log from 2022. Continue on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20220523154103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CITRUS HILLS ASSISTED LIVING
FACILITY NUMBER: 306005603
VISIT DATE: 02/20/2026
NARRATIVE
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LPA interviewed staff and 6 of 7 staff have informed LPA that the call system has always been operational. 6 of 7 staff revealed that if a call light is malfunctioning, the maintenance director fixes it right away and does not delay fixing the issue. 6 of 7 staff informed LPA that the response time is expected to be 10 minutes or less. 6 of 7 staff informed LPA that all calls are responded to no matter what. 6 of 7 staff informed LPA that the call lights give a notification when the batteries are low. 1 of 7 staff work in the business office and do not attend to call light signals.

LPA interviewed residents and 7 of 7 residents informed LPA that their lights were operational. 7 of 7 residents informed LPA that their chords have always been operational. 6 of 7 residents informed LPA that staff always respond to the light and assist them. 1 of 7 residents informed LPA that the staff do not always respond to the signal system.

Regarding the facility allegation of Facility is not maintained in conformity with the regulations adopted by the State Fire Marshal revealed the following: It was alleged that the electrical facility plugs were not operational or mounted to the wall correctly. LPA observed all plugs to be on the facility wall to be placed correctly and no wires were exposed. LPA did not observe any reports stating the plugs were not operational in 2022.

Regarding the facility allegation of Facility staffing is inadequate to meet resident's needs revealed the following: It was alleged that due to a high turnover of staff, resident needs are not being met. LPA was unable to review staff schedules for the year of 2022. LPA observed a current staff schedule that reflected 5 care staff are on the morning shift, 5 care staff are on the evening shift and 2 care staff are on the over night shift.

LPA observed an in service that was conducted on October 15, 2025, on the topic of call light responses and resident communications.

Interviews with 7 of 7 residents revealed to LPA that the staff assist them and their needs are taken care of. 5 of 7 residents informed LPA that they are more independent and do not need as much assistance. 2 of 7 residents informed LPA that they get assistance whenever needed even for things that do not pertain to their care.

Based on information gathered and interviews conducted, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was left at the facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4