306005603-4-15-2026-22-AS-SSAS-DT7VMA-20260416163314

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005603
Report Date: 04/15/2026
Date Signed: 04/15/2026 09:57:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260122151046

FACILITY NAME:	CITRUS HILLS ASSISTED LIVING		FACILITY NUMBER:	306005603
ADMINISTRATOR:	ITZAYANA BARBA AGUIRRE		FACILITY TYPE:	740
ADDRESS:	142 S PROSPECT ST		TELEPHONE:	(714) 639-3590
CITY:	ORANGE	STATE: CA	ZIP CODE:	92869
CAPACITY:	95	CENSUS: 90	DATE:	04/15/2026
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Charles Marinko-Executive Director		TIME COMPLETED:	10:12 AM

ALLEGATION(S):

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Staff touched resident inappropriately

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by Executive Director (ED) Charles Marinko.

During the course of the investigation, the Department interviewed staff and witnesses as well as reviewed and obtained documentation such as Admission Agreement, Physician Report (LIC602), Preplacement Appraisal Information, Citrus Hills Assisted Living Service Plan Report, Resident Roster, and Staff Schedule. The Department has investigated the complaint alleging that staff touched resident inappropriately. Resident 1 (R1) was admitted to the facility on April 26, 2024. R1’s Physician Report dated April 17, 2024, lists R1 as having a diagnosis of Hypertension. During the interviews with individuals seven of nine interviewed denied the allegation. During the investigation LPA reviewed documents including the Physician Report for R1. Per Physician Report, R1 is ambulatory and is able to bathe self.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260122151046

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CITRUS HILLS ASSISTED LIVING	FACILITY NUMBER: 306005603
	VISIT DATE: 04/15/2026

NARRATIVE

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LPA also reviewed the Citrus Hills Assisted Living Service Plan Report dated January 4, 2026, for R1. Per Service Plan Report, R1 requires assistance for bathing/showering on Wednesday evening and Saturday morning. During the interviews with residents, R1 reported that during a shower that staff touched her in her private area. R1 stated that she does not recall the date of the incident and/or the staff's name. R2-R4 reported that they have never been touched inappropriately by staff and/or stated that staff have never touched them inappropriately when assisting them with taking a shower. During the interviews with staff, three of three staff interviewed reported that staff have never inappropriately touched the residents and/or stated that staff respect the residents’ personal rights.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to insufficient evidence. Therefore, the allegation has been deemed to be UNSUBSTANTIATED.

LPA Ramirez conducted an exit interview with ED Marinko, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

LIC9099 (FAS) - (06/04)

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