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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005722
Report Date: 05/15/2024
Date Signed: 05/15/2024 07:42:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2020 and conducted by Evaluator Rosie Quiroz
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20201229142426
FACILITY NAME:IRIS GUEST HOMEFACILITY NUMBER:
306005722
ADMINISTRATOR:DAO, BREVETFACILITY TYPE:
740
ADDRESS:2702 N BERKELY STTELEPHONE:
(714) 507-8040
CITY:ORANGESTATE: CAZIP CODE:
92865
CAPACITY:6CENSUS: 4DATE:
05/15/2024
UNANNOUNCEDTIME BEGAN:
02:38 PM
MET WITH:Gemma Wanawan, CaregiverTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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-Resident's hygiene needs are not being met.
-Resident left in soiled diaper/linens for an extended period of time.
-Staff does not meet resident's needs.
INVESTIGATION FINDINGS:
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On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit to deliver complaint findings regarding the allegations listed above. LPA was greeted and granted entry into the facility by Caregiver 1 (CG1) LPA Quiroz called and spoke to Licensee/Administrator (L/AD) Brevet Dao and discussed purpose of the visit.
The department received a complaint on 12/29/2020. LPA Shobhana Frank conducted the initial 10 day visit on 01/06/2021 and follow up visit on 9/9/2021. During the course of the investigation LPA Quiroz conducted a complaint follow up visit and interviewed staff and residents. LPA Quiroz obtained copies of resident records but not limited to physician reports, needs and services and identification forms. Regarding the allegations that "Resident's hygiene needs are not being met," "Resident left in soiled diaper/linens for an extended period of time" and "Staff does not meet resident's needs," the investigation revealed the following:
During the course of the investigation, six of eight interviewees corroborated with three of three allegations listed above. CONTINUED ON NEXT LIC 9099-C PAGE...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Rosie Quiroz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20201229142426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: IRIS GUEST HOME
FACILITY NUMBER: 306005722
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2024
Section Cited
CCR
87464(a)
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Basic Services-87464(d): (a)The services provided by the facility shall be conducted so as to continue and promote, to the extent possible, independence and self-direction for all persons accepted for care. ..This requirement was not CONT
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L/AD Dao will read and understand CCR 87464, provide inservice training to staff identified on LIC 500 and update needs and services plans for all residents residing at the facility by POC due date of 5/22/2024.(CIVIL PENALTY ASSESSED)
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met as evidenced by: On 1/22/2024, on or about 11:40am LPA Quiroz observed Resident 3 (R3) to be unkept with maladorous scent noted and unkept, long toe nails and finger nails. This was verified with Caregiver 1. Witness indicated "The Administrator never CONTINUED...
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comes and they never listen about the resident's needs. They ignore our needs." This poses a potential risk to residents in care.
Type B
05/22/2024
Section Cited
CCR
87625(b)(3)
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87625 Managed Incontinence (b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence.CONT
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L/AD Dao will read and understand CCR 87625, provide inservice training to staff identified on LIC 500 and develop log for routinely incontinence care by POC due date of 5/22/2024.(CIVIL PENALTY ASSESSED)
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This requirement was not met as evidenced by:On 1/22/24 or about 11:58am, LPA Quiroz observed Resident 5 (R5) to have soiled diaper. Witness indicated alerting staff of soiled diaper and request to change diaper and that request was ignored. CONTINUED...
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Witness stated, "Last changed long time ago, and staff never returned after request was made." This poses a potential risk to residents in care (CIVIL PENALTY ASSESSED)
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Rosie Quiroz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20201229142426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: IRIS GUEST HOME
FACILITY NUMBER: 306005722
VISIT DATE: 05/15/2024
NARRATIVE
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CONTINUED...LPA Quiroz was not able to interview Resident 1 (R1), due to R1 passing away.
During inspection visit conducted on 1/22/2024, on or about 11:40am LPA Quiroz observed Resident 3 (R3) to be unkept with maladorous scent noted and unkept, long toe nails and finger nails. This was verified with Caregiver 1. Witness indicated "The Administrator never comes and they never listen about the resident's needs. They ignore our needs."
On or about 11:58am, LPA Quiroz observed Resident 5 (R5) to have soiled diaper. Witness indicated alerting staff of soiled diaper and request to change diaper and that request was ignored. Witness stated, "Last changed long time ago, and staff never returned after request was made."
Therefore, based on evidence through records reviewed and interviews conducted the allegations
that "Resident's hygiene needs are not being met," "Resident left in soiled diaper/linens for an extended period of time," and "Staff does not meet resident's needs" are determined to be SUBSTANTIATED, meaning the complaint allegations are valid and that a violation has occurred. (SEE LIC 9099-D)
The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8. Civil penalties area assessed due to repeated violations within 12 months. (SEE CIVIL PENALTY-LIC 421IM)
An exit interview was conducted with (L/AD) Brevet Dao via telephone and with CG1 at the facility, and a copy of this report, Appeal rights, LIC 9099-D page, LIC 421 IM and LIC 811- Confidential names were provided at exit.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Rosie Quiroz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3